Customer Engineer - 客户工程师
安迅（北京）金融设备系统有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机硬件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-07-20
- 工作地点：香港
- 招聘人数：4人
- 职位月薪：5-6万/年
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
职位概要和主要职责范围：
负责在指定的地区/地区的设备进行安装，维护和维修的职位，以确保客户运营的连续性和高水平的客户满意度
负责客户问题或事件的所有权，直到情况得到满足，或符合商定的服务水平协议
要求对低复杂性的产品和服务进行工作，特别是金融/ ATM产品;对电脑，工作站和外围设备，打印机，前端POS系统，自动柜员机和售货亭上的一线维护，单口袋防伪编码器等一级设备进行小修和更换零件
负责协助现场准备工作，包括安装电缆，分期设备和小型设备检测;还可以执行所需的模块化交换和单元更换
客户工程师通过解决他们或将其升级为正确的员工，团队成员，领土经理或控制塔来回应所有客户的疑虑或问题
与客户建立工作关系，并在当地开发客户帐户的非正式沟通渠道;以对公司形象和声誉的积极反映的方式代表NCR
对分配的产品进行定期预防性维护;诊断问题，进行小修和替换组件（在模块级别）;在自动柜员机和/或金融机构工作时，应遵循适当的安全程序
负责提供客户服务（即工具，软件，车辆，文件和知识产权）或管理层分配的所有NCR资产。保持适当的零件库存以及零件记录保存
负责准确，及时地报告电话和活动，以及根据需要提供其他报告;负责跟踪和报告所有在提供服务方面所产生的费用，包括电话，私家车和/或公共交通工具
负责收集详细的客户资产信息和完成任何开票或结算活动所需的其他数据
可以每个呼叫一次派出，也可以在自动的基础上建立自己的日程表
EEO声明
纳入我们共同的价值观念是NCR对多元化的承诺。 NCR致力于成为一个全球性的公司，所有人都得到公平对待，以个性为基础，以绩效为基础进行推广，并鼓励他们充分发挥潜力。我们相信了解和尊重所有人之间的分歧。 NCR在性别，年龄，种族，肤色，信仰，宗教信仰，国籍，残疾，性取向，退伍军人身份，兵役，遗传信息或受法律保护的任何其他特征或行为方面，不歧视就业。 NCR的每个人都有责任尊重和支持全球多样化的环境。
对第三方机构的声明
对所有招聘机构：NCR仅接受NCR首选供应商名单上各机构的简历。请不要将简历转发给我们的申请人跟踪系统，NCR员工或任何NCR设施。 NCR对与未经请求的简历相关的任何费用或费用概不负责。
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automa
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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职位概要和主要职责范围：
负责在指定的地区/地区的设备进行安装，维护和维修的职位，以确保客户运营的连续性和高水平的客户满意度
负责客户问题或事件的所有权，直到情况得到满足，或符合商定的服务水平协议
要求对低复杂性的产品和服务进行工作，特别是金融/ ATM产品;对电脑，工作站和外围设备，打印机，前端POS系统，自动柜员机和售货亭上的一线维护，单口袋防伪编码器等一级设备进行小修和更换零件
负责协助现场准备工作，包括安装电缆，分期设备和小型设备检测;还可以执行所需的模块化交换和单元更换
客户工程师通过解决他们或将其升级为正确的员工，团队成员，领土经理或控制塔来回应所有客户的疑虑或问题
与客户建立工作关系，并在当地开发客户帐户的非正式沟通渠道;以对公司形象和声誉的积极反映的方式代表NCR
对分配的产品进行定期预防性维护;诊断问题，进行小修和替换组件（在模块级别）;在自动柜员机和/或金融机构工作时，应遵循适当的安全程序
负责提供客户服务（即工具，软件，车辆，文件和知识产权）或管理层分配的所有NCR资产。保持适当的零件库存以及零件记录保存
负责准确，及时地报告电话和活动，以及根据需要提供其他报告;负责跟踪和报告所有在提供服务方面所产生的费用，包括电话，私家车和/或公共交通工具
负责收集详细的客户资产信息和完成任何开票或结算活动所需的其他数据
可以每个呼叫一次派出，也可以在自动的基础上建立自己的日程表
EEO声明
纳入我们共同的价值观念是NCR对多元化的承诺。 NCR致力于成为一个全球性的公司，所有人都得到公平对待，以个性为基础，以绩效为基础进行推广，并鼓励他们充分发挥潜力。我们相信了解和尊重所有人之间的分歧。 NCR在性别，年龄，种族，肤色，信仰，宗教信仰，国籍，残疾，性取向，退伍军人身份，兵役，遗传信息或受法律保护的任何其他特征或行为方面，不歧视就业。 NCR的每个人都有责任尊重和支持全球多样化的环境。
对第三方机构的声明
对所有招聘机构：NCR仅接受NCR首选供应商名单上各机构的简历。请不要将简历转发给我们的申请人跟踪系统，NCR员工或任何NCR设施。 NCR对与未经请求的简历相关的任何费用或费用概不负责。
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automa
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
职能类别： 售前/售后技术支持工程师
公司介绍
NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
联系方式
- 公司地址：上班地址：淮海中路398号博银大厦