和田招聘

职位描述：
NCR公司（纽约证券交易所：NCR）是消费者交易技术的全球领导者，将与企业的日常互动转化为卓越的经验。凭借其软件，硬件和服务组合，NCR在零售，金融，旅游，酒店，电信和技术以及小型企业中每天可以实现近7亿笔交易。 NCR解决方案运行日常交易，使您的生活更轻松。 NCR总部位于佐治亚州德卢斯，拥有约29,000名员工，在180个国家开展业务。
职位名称：服务架构师
位置：香港
等级：12

服务架构

服务架构师（SA）是支持服务销售顾问（SSC）的售前服务团队的一部分，以及客户团队为客户设计定制的客户解决方案，以支持NCR和Multivendor各种行业的硬件和软件组合，包括：金融，零售，酒店，旅游等。

职位概要及主要职责范围：

SA专注于全球服务（包括托管服务）的售前和设计。
SA还负责评估解决方案的各种成本要素，确保NCR技术上可行和有利可图。
在向客户提交建议之前，SA负责获得所有内部审批。
SA领导创建客户合同，并进行客户谈判直到签字。

基本资格：
5年以上客户面临的服务设计经验，包括售前服务，管理服务框架，商业和合同专业知识
对Break / Fix，Managed Services和ITIL概念的深刻理解
体验设计全球或多地区服务
与合作伙伴生态系统合作建立整体服务解决模式的经验
具有领导售前机会的能力，包括服务模式，回应内容，广告，战术和谈判
强大的能力，以表达服务的商业价值，并说服客户这样的价值
在多项技术和服务层面上处理超过100万美元的交易
及时提供定义明确的服务设计文件，提供端到端的无缝服务
专业的售前和支持强大的机会资格，管理销售和客户期望我们可以提供什么
在服务成本模式方面的经验，并创造创新的广告，以推动竞争优势
支持生产新内容，包括设计模板，提案文件和预售幻灯片材料
向客户提供方便的解决方案演示
丰富的ITIL3知识和经验
良好的人际关系和协作能力
良好的口头和书面沟通能力，包括能够清晰，简洁，有效地分享复杂的技术话题的能力
EEO声明
纳入我们共同的价值观念是NCR对多元化的承诺。 NCR致力于成为一个全球包容性公司，所有人都被公平对待，以个性认同，以绩效为基础进行推广，并鼓励努力发挥其全部潜力。我们相信了解和尊重所有人的分歧。 NCR根据性别，年龄，种族，肤色，信仰，宗教信仰，国籍，残疾，性倾向，退伍军人身份，兵役，遗传信息或受法律保护的任何其他特征或行为不歧视就业。 NCR的每个人都有责任尊重和支持全球多样化的环境。
对第三方机构的声明
对所有招聘机构：NCR仅接受NCR首选供应商名单上各机构的简历。请不要将简历转发给我们的申请人跟踪系统，NCR员工或任何NCR设施。 NCR对与未经请求的简历相关的任何费用或费用概不负责。


NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
JOB TITLE: Services Architect
LOCATION: Hong Kong
Grade: 12

SERVICES ARCHITECT

The Services Architect (SA) is part of the pre-sales team supporting Services Sales Consultants (SSC’s) and the account team to design tailored customer solutions in support of NCR and Multivendor hardware and software combinations for various industries including: finance, retail, hospitality, travel, and others.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The SA is focused on presales and design of Global Services including Managed Services.
The SA is also responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR.
The SA is accountable for obtaining all internal approvals before submission of the proposal to the customer.
The SA leads the creation of the customer contract and runs customer negotiations until signature.

BASIC QUALIFICATIONS:
5+ years of customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise
Strong understanding of Break/Fix, Managed Services, and ITIL concepts
Experience designing Global or multi-region services
Experience of working with an ecosystem of partners to build an overall service solution model
Demonstrated ability to lead presales opportunities including service models, response content, commercials, tactics and negotiation
Strong capabilities to articulate the business value of Services and convince a customer of such value
Experience working on deals in excess of $1 million USD with multiple technology and service layers
Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service
Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
Experience on service cost models and creating innovative commercials to drive competitive advantage
Support producing new content including design templates, proposal documentation and presales slide materials
Comfortable delivering solution presentations to Customers
Strong knowledge and experience of ITIL3
Excellent interpersonal and collaboration skills
Excellent verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively an
EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. 举报 分享

NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。

NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。

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