Customer Service Sr. Supervisor - 客户服务高级主管
安迅（北京）金融设备系统有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机硬件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-05-22
- 工作地点：上海-徐汇区
- 招聘人数：若干人
- 职位月薪：1.5-2万/月
- 职位类别：客服经理 客服主管
职位描述
职位描述：
职位概要和主要职责范围：
?职位是指导项目团队成员的领导/专家;在NCR的业务提供和解决方案，系统和流程架构的一部分具有专业知识;为其他人提供投入，为未来的流程和基础设施变更设定方向;假设通过部署完成整个项目成功的问责制。
?从概念阶段到部署监督项目管理流程。
?对常规和非常规信息进行分析和独立判断。
?开发用于业务管理的报告工具。
?管理多个关键信息解决方案的生命周期。
?为服务提供提供思想领导和技术和/或行业专业知识所需的职位，从而可以为其分配的客户账户实现有利可图的增长。
?拥有与客户的关键服务关系，负责确保WCS服务交叉销售，保持客户满意度;职位需要高度的关系管理，分析和领导能力，才能为客户解决问题。
?定期和定期与客户会面，审查服务质量，规划和确保新的服务假设质量，审查WCS政策和程序，讨论客户特定的服务问题，寻求发现新的WCS服务机会，并确保所有帐户信息的完整性。
?所需的职位，不断寻求建立和加强与关键客户界面的持久关系，同时努力深入了解其当前和未来的服务要求。
?协助NCR销售人员收集任何销售动议维护建议的服务部分的帐户信息。
?采取积极措施，确定额外的客户服务机会，并聘请NCR销售资源（如服务销售顾问或解决方案销售专员）来处理这一额外业务的提案。
?负责向支持运营组织提供咨询意见，并负责生命周期管理问题，如识别和记录所有特定于客户的服务电话处理程序，升级程序，备件要求，安全程序以及必要的其他特殊政策和程序执行任务
EEO声明
纳入我们共同的价值观念是NCR对多元化的承诺。 NCR致力于成为一个全球性的公司，所有人都得到公平对待，以个性为基础，以绩效为基础进行推广，并鼓励他们充分发挥潜力。我们相信了解和尊重所有人之间的分歧。这个概念包括但不限于人与种族，民族，宗教，性别，文化和身体能力之间的差异。 NCR的每个人都有责任尊重和支持全球多样化的环境。
对第三方机构的声明
对所有招聘机构：NCR仅接受NCR首选供应商名单上各机构的简历。请不要将简历转发给我们的申请人跟踪系统，NCR员工或任何NCR设施。 NCR对与未经请求的简历相关的任何费用或费用概不负责。
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
? Position acts as leader/expert who mentors project team members; Has subject matter expertise in NCR’s business offerings and solutions, systems, and portions of process architecture; Provides input to others in setting the direction for future processes and infrastructure changes; Assumes full accountability for overall success of a project through deployment.
? Has oversight of Program Management Process from Concept Phase through Deployment.
? Applies analysis and independent judgment to both routine and non-routine information.
? Develops reporting tools for use in business management.
? Manages lifecycle of multiple key information solutions.
? Position required to provide thought leadership and technical and/or industry expertise around service delivery enabling profitable growth of their assigned customer account.
? Own the key service relationship with the customer, and is responsible for ensuring that WCS services are cross-sold and customer satisfaction is maintained; Position requires a high degree of skill in relationship management, analysis, and leadership to get issues resolved for the customer.
? Schedule and conduct regular meetings with customers to review service quality, plan and ensure new service assumption quality, review WCS policies and procedures, discuss customer-specific service issues, seek to uncover new WCS service opportunities, and ensure the integrity of all account information.
? Position required to continually seek to build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of their current and future service requirements.
? Assist NCR salespeople with account information gathering for the services portion of any sales motions maintenance proposals.
? Take active measures to identify additional customer services opportunities and engages NCR sales resources (such as Services Sales Consultants or Solution Sales Specialists) to work on proposals for this additional business.
? Position responsible for advising the support operations organization and is responsible for lifecycle management issues such as the identification and documentation of all account-specific service call handling procedures, escalation procedures, spare parts requirements, security procedures and any other special policies and procedures necessary to perform the task.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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职位概要和主要职责范围：
?职位是指导项目团队成员的领导/专家;在NCR的业务提供和解决方案，系统和流程架构的一部分具有专业知识;为其他人提供投入，为未来的流程和基础设施变更设定方向;假设通过部署完成整个项目成功的问责制。
?从概念阶段到部署监督项目管理流程。
?对常规和非常规信息进行分析和独立判断。
?开发用于业务管理的报告工具。
?管理多个关键信息解决方案的生命周期。
?为服务提供提供思想领导和技术和/或行业专业知识所需的职位，从而可以为其分配的客户账户实现有利可图的增长。
?拥有与客户的关键服务关系，负责确保WCS服务交叉销售，保持客户满意度;职位需要高度的关系管理，分析和领导能力，才能为客户解决问题。
?定期和定期与客户会面，审查服务质量，规划和确保新的服务假设质量，审查WCS政策和程序，讨论客户特定的服务问题，寻求发现新的WCS服务机会，并确保所有帐户信息的完整性。
?所需的职位，不断寻求建立和加强与关键客户界面的持久关系，同时努力深入了解其当前和未来的服务要求。
?协助NCR销售人员收集任何销售动议维护建议的服务部分的帐户信息。
?采取积极措施，确定额外的客户服务机会，并聘请NCR销售资源（如服务销售顾问或解决方案销售专员）来处理这一额外业务的提案。
?负责向支持运营组织提供咨询意见，并负责生命周期管理问题，如识别和记录所有特定于客户的服务电话处理程序，升级程序，备件要求，安全程序以及必要的其他特殊政策和程序执行任务
EEO声明
纳入我们共同的价值观念是NCR对多元化的承诺。 NCR致力于成为一个全球性的公司，所有人都得到公平对待，以个性为基础，以绩效为基础进行推广，并鼓励他们充分发挥潜力。我们相信了解和尊重所有人之间的分歧。这个概念包括但不限于人与种族，民族，宗教，性别，文化和身体能力之间的差异。 NCR的每个人都有责任尊重和支持全球多样化的环境。
对第三方机构的声明
对所有招聘机构：NCR仅接受NCR首选供应商名单上各机构的简历。请不要将简历转发给我们的申请人跟踪系统，NCR员工或任何NCR设施。 NCR对与未经请求的简历相关的任何费用或费用概不负责。
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
? Position acts as leader/expert who mentors project team members; Has subject matter expertise in NCR’s business offerings and solutions, systems, and portions of process architecture; Provides input to others in setting the direction for future processes and infrastructure changes; Assumes full accountability for overall success of a project through deployment.
? Has oversight of Program Management Process from Concept Phase through Deployment.
? Applies analysis and independent judgment to both routine and non-routine information.
? Develops reporting tools for use in business management.
? Manages lifecycle of multiple key information solutions.
? Position required to provide thought leadership and technical and/or industry expertise around service delivery enabling profitable growth of their assigned customer account.
? Own the key service relationship with the customer, and is responsible for ensuring that WCS services are cross-sold and customer satisfaction is maintained; Position requires a high degree of skill in relationship management, analysis, and leadership to get issues resolved for the customer.
? Schedule and conduct regular meetings with customers to review service quality, plan and ensure new service assumption quality, review WCS policies and procedures, discuss customer-specific service issues, seek to uncover new WCS service opportunities, and ensure the integrity of all account information.
? Position required to continually seek to build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of their current and future service requirements.
? Assist NCR salespeople with account information gathering for the services portion of any sales motions maintenance proposals.
? Take active measures to identify additional customer services opportunities and engages NCR sales resources (such as Services Sales Consultants or Solution Sales Specialists) to work on proposals for this additional business.
? Position responsible for advising the support operations organization and is responsible for lifecycle management issues such as the identification and documentation of all account-specific service call handling procedures, escalation procedures, spare parts requirements, security procedures and any other special policies and procedures necessary to perform the task.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
职能类别： 客服经理 客服主管
公司介绍
NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
联系方式
- 公司地址：上班地址：淮海中路398号博银大厦
