客服专员 Customer Service Coordinator
上海勃林格殷格翰药业有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2017-11-16
- 工作地点:上海-静安区
- 工作经验:无工作经验
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:6-8千/月
- 职位类别:订单处理员 其他
职位描述
职位描述:
Description:
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees
Duties & Responsibilities:
?Cooperate with other colleague to check orders from customers for Pets and Cattle products and issue its delivery statement in line with the sales management procedure.
?Manage the Tax invoice and prepare and submit weekly/monthly products reports and other requested statistics.
?Arrange properly proudct transfer among sites and depots across China. Prepare and submit weekly/monthly products reports such as stock-outs, back order and other requested statistics. Filling all related documents.
?Work with other personnel in customer service department to handle the complaints and enquiries from customers in guaranteeing the best service to be provided before, during and after the sales.
?Answer and help clients to deal with the issues about e-Commerce.
?Maintain the customer master file align with the internal standard process.
?Ensure smooth supply for imported products for MITC through timely order placement, shipment clearance and collection follow-up.
Requirements:
?Ensure all AH field force SOP's are followed and provide guidance on SOPs to direct reports.
?Act at all times within the local pharmaceutical standards/ethics and ensure direct reports are compliant.
?Report all adverse events to the local PV within the required timelines. Follow all company procedures and processes with respect to Finance, HR, IT, etc.
Eligibility Requirements:
?Proficiency in Excel, Word, PowerPoint, Outlook and familiar with SAP system will be the addtional advantage.
?Good competence in spoken and written English with CET 4 or above and fluency in Mandarin.
Our Culture:
Innovative medicines for people and animals have for more than 130 years been what the research-driven pharmaceutical company Boehringer Ingelheim stands for. Boehringer Ingelheim is one of the pharmaceutical industry’s top 20 companies and to this day remains family-owned. Day by day, our employees create value through innovation for the three business areas human pharmaceuticals, animal health and biopharmaceutical contract manufacturing.
Boehringer Ingelheim operates globally with approximately 50,000 employees. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry.
Description:
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees
Duties & Responsibilities:
?Cooperate with other colleague to check orders from customers for Pets and Cattle products and issue its delivery statement in line with the sales management procedure.
?Manage the Tax invoice and prepare and submit weekly/monthly products reports and other requested statistics.
?Arrange properly proudct transfer among sites and depots across China. Prepare and submit weekly/monthly products reports such as stock-outs, back order and other requested statistics. Filling all related documents.
?Work with other personnel in customer service department to handle the complaints and enquiries from customers in guaranteeing the best service to be provided before, during and after the sales.
?Answer and help clients to deal with the issues about e-Commerce.
?Maintain the customer master file align with the internal standard process.
?Ensure smooth supply for imported products for MITC through timely order placement, shipment clearance and collection follow-up.
Requirements:
?Ensure all AH field force SOP's are followed and provide guidance on SOPs to direct reports.
?Act at all times within the local pharmaceutical standards/ethics and ensure direct reports are compliant.
?Report all adverse events to the local PV within the required timelines. Follow all company procedures and processes with respect to Finance, HR, IT, etc.
Eligibility Requirements:
?Proficiency in Excel, Word, PowerPoint, Outlook and familiar with SAP system will be the addtional advantage.
?Good competence in spoken and written English with CET 4 or above and fluency in Mandarin.
Our Culture:
Innovative medicines for people and animals have for more than 130 years been what the research-driven pharmaceutical company Boehringer Ingelheim stands for. Boehringer Ingelheim is one of the pharmaceutical industry’s top 20 companies and to this day remains family-owned. Day by day, our employees create value through innovation for the three business areas human pharmaceuticals, animal health and biopharmaceutical contract manufacturing.
Boehringer Ingelheim operates globally with approximately 50,000 employees. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry.
职能类别: 订单处理员 其他
公司介绍
关于勃林格殷格翰
加入勃林格殷格翰,与我们一起携手并肩,共创未来。我们深信每一位员工的成长都将铸就公司的发展,每一位员工的努力也都将成就公司的美好明天。130余年来,研发驱动型制药公司勃林格殷格翰作为全球前20大制药企业之一,持续致力于人用药品、动物保健和生物制药合同生产三大业务领域,力争为人类和动物带来更多健康。加入勃林格殷格翰,将是您实现“创新展现价值”的绝佳机会!在工作中,您将通过与内外部伙伴的通力合作,站在知识迭代的最前沿;科研过程中,您将不断探索新型科学发现,切实提高全人类的生活质量;与此同时,您也将助力公司成为未来行业当之无愧的领导者。
我们的业务正处在持续高速发展之中,是中国业内发展最快的公司之一。我们诚邀您加入勃林格殷格翰,共同携手向前,成为实现2025愿景的一份子。
作为业内的领导企业,热情、创新和独立是驱动我们不懈前行的动力,我们为每一位努力热忱、恪尽职守的员工提供成长机会,实现其个人价值。作为连续七年通过“中国杰出雇主”认证的企业,我们通过提供高质量的职业发展规划、参与或领导国际项目的机会,为每一位员工的成功之路夯实基础。
让我们彼此成就,引领未来!
想获取更多信息,有以下方式:
1. 访问************************************/或
2. 关注我们领英账号, 或
3. 关注我们的微信公众号:BI招聘
行为准则
-责任心:即使情况不明朗,我们总是在自己的决策和行为中展现主人翁精神
-敏锐度:面对内外部变化时,我们以开放的心态快速应对
-内部企业家精神:我们与客户携手构筑创新理念,以应对瞬息万变的市场
联系我们
如果你坚信自己就是我们要找的人,不要犹豫,马上申请吧!
加入勃林格殷格翰,与我们一起携手并肩,共创未来。我们深信每一位员工的成长都将铸就公司的发展,每一位员工的努力也都将成就公司的美好明天。130余年来,研发驱动型制药公司勃林格殷格翰作为全球前20大制药企业之一,持续致力于人用药品、动物保健和生物制药合同生产三大业务领域,力争为人类和动物带来更多健康。加入勃林格殷格翰,将是您实现“创新展现价值”的绝佳机会!在工作中,您将通过与内外部伙伴的通力合作,站在知识迭代的最前沿;科研过程中,您将不断探索新型科学发现,切实提高全人类的生活质量;与此同时,您也将助力公司成为未来行业当之无愧的领导者。
我们的业务正处在持续高速发展之中,是中国业内发展最快的公司之一。我们诚邀您加入勃林格殷格翰,共同携手向前,成为实现2025愿景的一份子。
作为业内的领导企业,热情、创新和独立是驱动我们不懈前行的动力,我们为每一位努力热忱、恪尽职守的员工提供成长机会,实现其个人价值。作为连续七年通过“中国杰出雇主”认证的企业,我们通过提供高质量的职业发展规划、参与或领导国际项目的机会,为每一位员工的成功之路夯实基础。
让我们彼此成就,引领未来!
想获取更多信息,有以下方式:
1. 访问************************************/或
2. 关注我们领英账号, 或
3. 关注我们的微信公众号:BI招聘
行为准则
-责任心:即使情况不明朗,我们总是在自己的决策和行为中展现主人翁精神
-敏锐度:面对内外部变化时,我们以开放的心态快速应对
-内部企业家精神:我们与客户携手构筑创新理念,以应对瞬息万变的市场
联系我们
如果你坚信自己就是我们要找的人,不要犹豫,马上申请吧!
联系方式
- Email:HRTACampusWest.CN@boehringer-ingelheim.com
- 公司地址:地址:span张江李时珍路257号