合肥 [切换城市] 合肥招聘

Reservation Clerk 预订部文员

安徽元一大酒店有限公司合肥元一希尔顿酒店

  • 公司规模:500-1000人
  • 公司性质:外资(非欧美)
  • 公司行业:酒店/旅游  餐饮业

职位信息

  • 发布日期:2016-10-11
  • 工作地点:合肥
  • 招聘人数:1人
  • 工作经验:1年经验
  • 学历要求:大专
  • 语言要求:英语 熟练 普通话 良好
  • 职位月薪:2000-2999/月
  • 职位类别:其他  

职位描述

职位描述:
Position Summary职位概述
This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
准确记录与处理客人预定,通过积极主动的销售将更好的房型推荐给客人。
RESPONSIBILITIES 岗位职责:
To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
力求使酒店的收入和利润最大化,向客人推荐更好的房型是工作的首要职责。
To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
对酒店服务项目及酒店所在地有深入的了解。
To maintain a high level of communication with major sources of business and advise the management of feedback where necessary.
负责秘书日常工作,包括准备函电,整理文件,收发传真,邮件等。
To advise the management of any changes or trends relating to business.
工作中需时刻饱有良好的销售态度和积极的销售意识,联络并跟进业务相关部门的工作。
To ensure all refused business is recorded with reasons for refusal.
确保高质量的预定是工作的首要职责。
To adhere to all company credit policies to ensure that all revenue expected will be received.
维系并发展与酒店有重要业务往来公司的关系,向预定部经理汇报重要反馈情况。
To adhere to pre-set availability and rate controls.
确保提供持续的高水准的服务。
To ensure a high level of product knowledge of the hotel and local area.
向预定部经理汇报所有业务变更及业务变更趋势。
To maintain and update guest history and marketing database as laid down in the reservations procedures.
记录所有被拒绝业务及被拒绝原因。
To ensure a high level of customer service is consistently maintained.
确保所有信函内容均已及时更新,正确无误,并相应归档。
To ensure all the reservation input in system are accurate with sufficient back up for reviewing.
按照预定程序,维护并更新客人历史资料及销售数据。
To maintain the working areas clean and tidy at all times.
遵循酒店与公司的信贷细则,确保所有费用均可如期收到。
Specific Job Knowledge, Skill and Ability工作技能技巧要求:

Sound communication skills.
具有良好的沟通技巧。
With strong teamwork spirit
拥有较强团队合作精神;
Good interpersonal skills
较强的人际交往能力
Have hotel working experiences.
有酒店工作经验
Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。

Required Qualifications必要的资历要求:

University graduate, excellent command of written and spoken in English and Chinese language.
大学专科,良好的中英文读写能力。
Minimum 1 year experience in similar capacity with international chain hotels.
具有至少一年在国际连锁酒店的相关经验。

Preferred Qualifications 更高的资历要求:

Very familiar with local market and good at marketing trend anlysis.
了解本地客户的情况并具有很强的市场分析能力。

职能类别: 其他

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公司介绍


get away - from the city in the city

hilton hefei is centrally located in the new railway business development area of hefei, the capital city of anhui province, on the inner ring of hefei and a mere 3 minutes from down town...
hilton hefei stands out as anhui’s hottest new hotel bringing a vibrant feel to the city and a whole new world of international sophistication.
hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. its award winning hilton university has created numerous managers worldwide.
if you have the passion and desire to develop, join the hilton family!

远离烦嚣,城中的世外桃源

合肥元一希尔顿酒店坐落于安徽省省会合肥市的新站综合开发区中心,地处合肥市内环地带,距市中心商业繁华地段仅3分钟车程。
作为休闲与商务活动的热门之地,合肥元一希尔顿酒店以国际级的专业服务和***的设施设备给宾客带来全新奢华体验。
作为客人的首选入住酒店,希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望,请不要犹豫,我们诚挚欢迎你加入希尔顿大家庭!

hilton worldwide new career site

hilton worldwide offers a world of opportunities when it comes to employment and career development.

please visit our careers site at www.hiltonworldwide.com/careers

on the right side of the page you will see find a job, then choose your region and country of interest and enter your search criteria to review our current opportunities. we welcome you to review the opportunities, create an account, and apply online if a position is of interest. you may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.

thank you for your interest!

希尔顿全球新版求职网址

希尔顿全球为您提供全球领域的就业发展机会:

您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。

在网页右侧find a job中 ,选择您感兴趣的国家和地区,输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会,注册账户,若对职位有兴趣,可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位,您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。

感谢您的关注!


联系方式

  • 公司地址:上班地址:合肥市胜利路198号