合肥招聘

About this Role

Senior Product Analysts support and assist the Assistant Product Managers and Product Managers by helping with the resolution of key product issues, fulfillment of business operational requests, providing requirements and validation support with new enhancements to the Mercury system. They will be responsible for researching SAP, Mercury, and a designated area of responsibility and then utilizing their findings to provide expertise and guidance throughout Mercury teams. The Senior Product Analyst will manage and supervise initiatives, projects, and collaborate with third party consultants within their functional area. In this role, the Senior Product Analyst will provide primary support for the tax functions of the Mercury Solution. From a technology perspective, this role covers SAP tax localization for Asia-Pacific countries, as well as SAP integration with Thomson Reuters’ Onesource (formerly Sabrix) for indirect tax, SAP withholding tax determination, and Onesource, SAP ECC, and SAP BW for tax reporting for Asia-Pacific countries ranging from India to Japan to New Zealand. From an industry perspective, this role covers global tax policies and procedures in a professional services environment.

Primary Role Responsibilities

• Leads the resolution of L3 tickets alongside Assistant Product Managers and Product Managers
• Leads enhancement request, business operational request, and service request fulfillment
• Leads development of requirements and validation of designated enhancements
• Designs and implements technical solutions for tax changes in SAP/Onesource
• Works with ECC SD, MM, FI, T&E and ABAP teams on functional design changes
• Interacts with Environments team to resolve system health issues and manage product upgrades
• Manages change control for configurations and system upgrades, including regression testing and coordination of user acceptance testing
• Maintains tax-related functional and technical documentation
• Able to perform the Implementation/Roll-out projects & handling support issues without escalations
• Analyzes and deciphers diverse requirements from multiple countries
• Collaborates with the team to classify and prioritize defects related to the process/product and makes decisions based on assessments
• Develops and delivers presentations to help clients understand their product’s functionality
• Creates executive summaries to help clients understand the functional and financial impacts of issues
• Manages impacts to other processes and products
• Leverages feedback solicited from the business into workload prioritization efforts
• Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Participates in requirements review, test case reviews, and user acceptance testing for functionality
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides technical incident, service request, and problem tickets management oversight and prioritization
• Provides major incident oversight and communicates status to the business in a timely manner
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
• Conducts analysis of application lifecycle to identify design flaws and realize process efficiencies
• Works with HR staff to recruit, interview, hire appropriate employees
• Coaches, mentors, and develops team members, including overseeing new employee onboarding and providing career development planning
• Proficient at people management, budgeting and managing the project
• Prepares periodic reports for management as necessary to track strategic goal accomplishment

Experience

• 8+ years’ experience in a large business system environment, performing business analysis, business development, and/or project management with a preferred focus on SAP Tax and Onesource Indirect Tax.

• 5 to 6 years’ hands-on experience in Onesource Indirect Tax configuration
• 5 to 6 years’ hands-on experience in SAP Indirect Tax configuration with Asia-Pacific country localization expertise, as well as SAP integration to Onesource (Global Next) or other third-party tax solutions in Asia-Pacific countries (China, Japan, India, Southeast Asia, Oceania, etc.)
• Must have hands-on experience with Company Code setup, Trans Editors, Authority and Rule customization, TCQ’s, Product Mapping, Product Qualifiers, Customer Exemptions, etc.
• Must have knowledge on entire set up of third-party indirect tax solutions

• Must have hands-on experience in SAP indirect tax configuration and reporting

• 3 to 4 years’ hands-on experience in production support (primarily in SAP and/or Onesource Indirect Tax)
• Preferred 2 to 3 years’ experience in SAP Extended Withholding Tax
• Preferred 2 to 3 years’ experience in SAP SD, MM, FI-AP/AR configuration and master data integration

Certification Requirements

• SAP certification preferred
• Thomson Reuters Onesource Indirect Tax Determination certification preferred

Knowledge and Skills Requirements

• Functional and/or technical experience in supporting global systems (i.e. SAP, Onesource) including knowledge of data flows, processes and best practices
• Proven knowledge of software development lifecycle methods, processes, tools and best practices
• Documentation, communication and presentation skills that support accurate and concise messaging
• Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery
• Excellent interpersonal, client service, communication, organizational, and project management skills
• Excellent problem solving and decision-making skills
• Ability to react appropriately during crisis situations
• Operate in a dynamic, fast moving and changing environment
• Operate in a global matrix environment

Other Requirements

• Must be proficient in speaking and writing in English
• Preferred proficiency in speaking and writing in Chinese and Japanese
• Demonstrate an inclusive and globally aware mindset
• Ability and flexibility to work in a virtual environment across multiple time zones
• Flexibility to work non-standard hours in supporting global production systems
• Ability to travel internationally as required without restrictions

    Infosys（印孚瑟斯）公司创建于1981，总部位于印度班加罗尔，作为全球咨询信息技术服务提供商，为全球各个国家客户提供咨询、行业解决方案、技术架构和设计、业务流程外包、质量和测试等业务服务。在全球拥有雇员超过187,000名，坐拥85个办公地点以及100个研发中心，年营业额约90亿美元。公司客户服务领域包括保险、医疗健康与生命科学、高科技与制造、零售与快速消费品、汽车与航空航天、能源与公用事业、运输与物流、银行与资本市场等领域。

    印孚瑟斯中国区业务流程外包服务中心成立于2006年5月，位于杭州滨江高科技园区。以英，日，韩，法，德等10余种语言服务于美国及亚太区域10余家国际行业领军企业，业务涉及订单管理、采购管理、财务管理（包括应收、应付、总帐）、数据分析、销售支持、客户服务等领域。目前员工总数为1000多名，位列“杭州发展最快10大服务外包企业”。2015年公司荣获“杭州***雇主10强”，以及“第三届杭州人力资源管理实践创新奖”等奖项。

    公司一直致力于为员工提供职业发展的平台，通过严格和多样化的人才甄选原则，从海内外吸引各类兼具语言和专业技能的人才，通过完善的培训制度，培养具备综合能力的国际化人才，确保每年有相当比例的员工通过内部晋升和岗位轮换得到职业发展的机会。同时，公司倡导多元文化的融合，拥有国际化的管理团队，并为各国籍员工提供多文化融合的工作环境。此外，公司组织各种活动增强员工的团队精神，营造积极和谐的工作氛围。

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