合肥招聘

Objectives of the Position

To Maximize value to the customer by providing operational excellence and cost efficient service, targeting mainly at:

• Efficient management of the order fulfillment processes to the assigned/initial (key) customers in order to secure and extend business opportunities
• Handle customers’ inquiries / non-conformities in accordance with established operation policies/procedures for continuous service improvement
• Support streamline business process and share system experiences to improve the OTC effectiveness and professional competence to achieve costs control and supplier/ customer partnerships enhancement

Main Tasks

• Act as sales order owner to perform OTC daily sales and delivery order management tasks to achieve satisfied customer service;
• Communicate cross the functions to provide differentiated service upon business design, and implement business rule in customer order management;
• Support credit management on billing and accounts receivable management;
• Manage monthly billing and deliver Invoice to Sales or Customers;
• Perform the customer master data management and ensure the system data reliability via proper system operation;
• Communicate with the Account / Customer closely and capture customer responses, follow up and communicate results to the customers for ensure customer satisfaction and internal process improvement purpose;
• Design/deliver regular order status report up to business characters to support achievement of transparency in sales management;
• Contribute to the business target realization and grant efforts to the assigned KPIs achievement;
• Make clean documentation for backup/process compliance and auditing;
• Complete the supply chain related tasks assigned by the supervisor？

？Minimum Education and Qualification Required for the Position？

• Education: College or above
• Working Experience: Experienced in customer service, supply chain with at least 1~2 years’ experience
• Technical & Professional Knowledge:

1. Well versed in SAP order process, an understanding of basic accounting knowledge is desirable
2. Good understanding of product / services of relevant business segments
3. Good knowledge of the business processes
4. Proficiency in use of Microsoft Office toll, e.g. excel, word
5. Good communication is required？

About BASF
At BASF, we create chemistry - and have been doing so for 150 years. As the world's leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation we enable our customers in nearly every industry to meet the current and future needs of society.
 
About BASF Shanghai Coatings
BASF Shanghai Coatings Co. Ltd (BSC), founded in 1997, is a joint venture between BASF SE and Huayi Fine Chemical Co., Ltd. BSC produces and markets automotive OEM coatings, providing automotive manufacturers with high-quality coating systems, including electrocoat, primer, basecoat and clearcoat. With advanced production and technical facilities, BSC is able to develop and offer various car body and car parts coating solutions addressing customers’ demands. Customers include major domestic and international car manufacturers.