合肥招聘

岗位职责：

1. 通过电话，邮件等方式解答客户疑问，给客户提供满意的服务。

2. 带领团队解决客户的重大问题。

3. 定时联系客户，维护良好的客户关系。

岗位要求：

1. 本科及以上学历。。

2. 两年以上外贸公司或外资金融类从业经验。

Job Title: Account Manager

Primary Job Responsibilities

A. Merchant Satisfaction Delivery

1. Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, and meet specific customer satisfaction requirements.

2. Be available to answer all email, phone, and voice mail inquires from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints

3. Provide accurate solutions and proper education to merchants regarding products and processes

4. Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved.

5. Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process and business

B. Account Retention

1. Keep monthly contact with merchants and maintain business relationships; complete daily phone outreach as assigned.

2. Regularly update customer relationship management database; study and analyze the challenges and opportunities for each merchant

3. Constantly monitor account behavior and report outstanding issues

4. Support other business units with marketing programs and promote product features; conduct phone or email outreach to targeted account portfolios to promote marketing campaigns, and complete assigned targets

Language(s) Needed for Job：English; Mandarine

Job Requirements

1. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer.

2. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.

3. Ability to make discretionary decisions based on research independently. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor. A certain degree of creativity and latitude required

4. Ability to handle tough contacts and complaints

5 A degree of flexibility is necessary on shifts worked from time to time depending on the training needs & schedules of the organization

6. Must pass general knowledge assessment and other required training sections.

Basic Qualifications

A. Education：Bachelors’ degree or equivalent work experience preferred

B. Experience

1. Experience in an Internet company, financial institution or transaction processor is preferred.

2. Experience in customer relationship management or outbound service is a must; sales, telesales or telemarketing is preferred.

3. Experience using Microsoft Office products including preferred: Excel, Word, Access, Outlook, Visio, Web Accept and PowerPoint a must.

4. Customer communication experience (email & phone)

格物致知 天道酬勤
 
从素昧平生到相识相知，从擦肩而过到同舟共济，是一种机缘。

企业的发展和个人的成长互为依存，密不可分。制定严谨公平的守则，并且需要你带着理想和信心以及坚实的责任感，来共同参与。严格管理，是为了创造一个和谐融洽的工作环境、完善周密的运作机制和充满生机与希望的美好未来。
    
面向员工，我们不仅提供职业发展机会，更重要的是通过随访跟踪，不断地触发、规划其职业生涯。

面向企业，我们不仅满足近期人员需求，更重要的是提供完整的解决方案，使人力资源充分转化为促进经济效益的原动力。
    
所有困难，我们和你一起来克服；所有成功，你与我们共同来分享。
    
自信、严谨、勤奋、谦逊。
    
让我们一起享受工作所带来的喜悦与满足！

http://www.izeeking.net

http://www.izeeking.com

电子邮件：izeeking@139.com

（持证猎头，不向个人收费）