Customer Service Price Specialist(客服专员）
合肥企业经营者人才公司
- 公司规模：1000-5000人
- 公司性质：事业单位
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-12-06
- 工作地点：上海-浦东新区
- 工作经验：无工作经验
- 学历要求：大专
- 语言要求：英语
- 职位月薪：0.8-1万/月
- 职位类别：客服专员/助理
职位描述
职位描述：
OC Business Title: Customer Service Price Specialist
PURPOSE OF THE JOB
The customer service price specialist works for China customer service team to verify special price application based on SPR process and LOA, set up SPR in SAP and maintain standard list price.
客户服务价格专家为中国客户服务团队工作来验证特殊价格应用程序基于SPR流程和贷款,建立SPR在SAP和维护标准定价。
Reports to: Customer Service Manager
Span of Control: N.A
JOB RESPONSIBILITIES
Setting up price in SAP per SPR & SAR process
? Familiar with the price policy, SPR process and SAR process
? 熟悉价格政策，熟悉SPR过程和SAP过程
? Faithfully follow SPR process, verify the SPR details and promptly set up in SAP E8P with error-free to meet KPI
? 严格遵循SPR过程,验证SPR细节并及时建立在SAP E8P确保KPI无误
? Punctually convert SPR to SAR in sales force system and follow up with sales on any action if doubts
? Stick to LOA (level of Authorities) to verify SPR approvals
? 根据目前的价格机制检验SPR
? Closely work with Sales, Marketing people to maintain standard list price as and when changed
? 和销售、市场同事保持联系确保价格的随时变动
? Quickly respond to inquiries from customer, Sales, Marketing, CS team about SPR
? 快速解答来自顾客、 Back up with Billing Specialist销售、市场、CS团队关于SPR的咨询
? Complete regular price report to send to business for update and follow up action
? 将常规价格报告给到业务部门以便能够及时跟新和跟进。
? Coordinate with IS and business on sales module testing, new price project development and implementation
? Back up with Billing Specialist
支持账务专家
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
? Understand Customer Service daily operation 理解客户服务日常运作
? Be efficient, and process oriented 有效的，过程导向
? KPI mind set KPI思维方式
EXPERIENCE:
? Above 2 years customer service experience
? Basic SAP or ERP knowledge or SAP E8P user
KNOWLEDGE, SKILLS & ABILITIES:
? Good team player 团队意识
? Good communication skill 良好的沟通能力
? Good in Microsoft, excel and ppt 良好的计算机能力
? Able to work under pressure 良好的抗压能力
? Good problem solving skill 良好的处理问题的能力
OC Business Title: Customer Service Price Specialist
PURPOSE OF THE JOB
The customer service price specialist works for China customer service team to verify special price application based on SPR process and LOA, set up SPR in SAP and maintain standard list price.
客户服务价格专家为中国客户服务团队工作来验证特殊价格应用程序基于SPR流程和贷款,建立SPR在SAP和维护标准定价。
Reports to: Customer Service Manager
Span of Control: N.A
JOB RESPONSIBILITIES
Setting up price in SAP per SPR & SAR process
? Familiar with the price policy, SPR process and SAR process
? 熟悉价格政策，熟悉SPR过程和SAP过程
? Faithfully follow SPR process, verify the SPR details and promptly set up in SAP E8P with error-free to meet KPI
? 严格遵循SPR过程,验证SPR细节并及时建立在SAP E8P确保KPI无误
? Punctually convert SPR to SAR in sales force system and follow up with sales on any action if doubts
? Stick to LOA (level of Authorities) to verify SPR approvals
? 根据目前的价格机制检验SPR
? Closely work with Sales, Marketing people to maintain standard list price as and when changed
? 和销售、市场同事保持联系确保价格的随时变动
? Quickly respond to inquiries from customer, Sales, Marketing, CS team about SPR
? 快速解答来自顾客、 Back up with Billing Specialist销售、市场、CS团队关于SPR的咨询
? Complete regular price report to send to business for update and follow up action
? 将常规价格报告给到业务部门以便能够及时跟新和跟进。
? Coordinate with IS and business on sales module testing, new price project development and implementation
? Back up with Billing Specialist
支持账务专家
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
? Understand Customer Service daily operation 理解客户服务日常运作
? Be efficient, and process oriented 有效的，过程导向
? KPI mind set KPI思维方式
EXPERIENCE:
? Above 2 years customer service experience
? Basic SAP or ERP knowledge or SAP E8P user
KNOWLEDGE, SKILLS & ABILITIES:
? Good team player 团队意识
? Good communication skill 良好的沟通能力
? Good in Microsoft, excel and ppt 良好的计算机能力
? Able to work under pressure 良好的抗压能力
? Good problem solving skill 良好的处理问题的能力
职能类别： 客服专员/助理
关键字： 500强外企 环境优越
公司介绍
作为领先的整体人才解决方案服务商，中国首家登陆A股的人力资源服务企业，公司在中国大陆、香港、印度、新加坡、马来西亚、美国等全球市场拥有79家分支机构，1,500余名专业招聘顾问，在超过18个行业及领域为客户提供中高端人才访寻、招聘流程外包、灵活用工、招聘培训等解决方案。在1996年至2017年，我们已与2,000余家跨国集团、国内上市公司、快速成长性企业及非盈利组织建立长期合作关系。在过去的一年中，成功为企业推荐的中高级管理及专业技术职位超过15,000名，全风险灵活用工超过60,000人次。
联系方式
- Email：2529520236@qq.com
- 公司地址：上班地址：北京市西城区西直门外大街112号阳光大厦7层