河源招聘

职位描述：

Description

Risk

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, operational, credit, pension, insurance, compliance, regulatory, market, reputation and geopolitical risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are currently seeking an experienced professional to join our team.

In this role, you will:

A Senior Manager, Collections Operations is based in Shanghai and functional report to the Head of Collections, China. He/she leads and directs all default servicing activities for an assigned cities/regions in China, overseeing Collections Operations functions for an assigned cities/regions required to undertake the collection of arrears across a variety of financial products in line with the credit loss plan and the target customer experience including, but not limited to delinquency resolution, loss mitigation and loss recovery activities. The role holder is responsible for the identification, value assessment, treatment strategies and financial resolution of default accounts to realize maximum asset value while minimizing organizational risk and optimizing positive outcomes for our customers.

The jobholder is key person to manage the collection team in Shanghai and/or other cities/regions in China to achieve collection target under the guidance of Global and ASP Regional Collections. The job also calls for the direct contact of customers, internal departments, branches and external parties on collection business.

The jobholder is guided by the procedures laid down in the Regional Guidelines, Local Collection Manual and various procedure manuals to ensure smooth collection activities under pressure and time constraints, which involved decision making in complicated collection cases The jobholder may refer to his/her superior on any matter that is outside his/her experience and authority.

To meet up with the collection challenges arising from the rapid growth of RBWM assets portfolio together with macro-economic fluctuations and immature regulatory and legal system, the jobholder has to have sufficient collection related knowledge understanding on local regulations, strong analytical and problem solving skills, so as to make the right decisions/recommendation to ensure the effectiveness and efficiency of collection activities under time pressure and identify high-risk customer and potential loss.

On the other hand, the job involves direct communication and coordination with customers, internal departments and external partners, good customer service and communication skills are essential to achieve the smooth carry out of collection progress.

The jobholder is responsible for managing the collection activities on RBWM lending assets both secured and unsecured products. The jobholder must have sufficient managing skills including planning of measures and contingency, organizing resources, staff coaching, and monitor of people management capacity to ensure the high productivity of collection team.

The jobholder needs to ensure all global collections operations model are followed and identify any risks that exist, report and remediate within a set time frame. The jobholder needs to be comfortable working with senior stakeholders regionally or globally.

Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM.

Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.

Qualifications

To be successful in the role, you should meet the following requirements:

Knowledge/Special Skills Requirements:

• University Graduate, master degree preferred

• Extensive experience in Collection operations from global organizations

• Broad knowledge of banking industry and market, particularly Chinese market.

• Proficient capability of English and Mandarin (listening, speaking and writing). Cantonese listening and speaking is a definite plus.

• Good PC knowledge and skills (Windows, MS Office, etc.)

• Comprehensive knowledge on the operation of credit cards, personal loans, or mortgage loan products and familiarity with relevant system.

• High effective telephone negotiation skills and strong but courteous telephone manner

• Excellent understanding of compliance related guidelines which affect collections

• Customer centric approach and service excellence mind set

• Significant leadership and team coaching and management experience

. Relevant legal knowledge in proceeding with debts collections for both unsecured and mortgage.

. Relevant knowledge in handling mortgage security title perfection for under construction mortgage loan.

You’ll achieve more when you join HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS

Issued by HSBC Bank (China) Company Limited

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