河源招聘

Teller Guangzhou Gardon Hotel Sub-branch ( Pearl River Delta)

职位编号: 0000EZ7P


Description

Wealth and Personal Banking (WPB)

 

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

 

We are currently seeking an experienced professional to join our team.

 

In this role, you will

 

????-Provide efficient counter service 
 a) By performing skillfully, promptly and accurately for all counter transactions
 b) By providing the most appropriate solution based on individual needs
 c) By handling customers’ enquiries professionally and solving their problems to their satisfaction 
 d) By ensuring service for HP customers constantly meets or exceeds the requirements set down in the HSBC Premier Service Protocol
 e) By allying with PRO/PRM to promote the one-to-one banking relationship with the HP customers.
 f) By ensuring cash balancing during the day and day-end balancing
 g) By helping customers to collect security items-Card/PIN over counter
-Have strong sales sense and skills to close liaison with colleagues from other lines of business, business segments, products and services
 a) To have a strong sales sense and skills to close liaison with colleagues from other lines of business, business segments, products and services and proactively refer potential customers to Customer Service Office/Representative or Banking Services Manager to support sales and promotion strategies
 b) To be able to sell independently promoted products to valuable customers under specific
-Provide back office support
 a) By performing document checking under different payment items to match with the local regulation, account maintenance for various account types and other required duties
 b) By ensuring all reports & returns either submitted to SAFE/local government or required internally are produced on a timely
 c) By implementing strict control measures to ensure customer's account pack and instructions are sent to branch operations team with complete & accurate supporting documents by daily checker on daily basis for timely processing in accordance with SLA.C20 (For daily checker only)

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Qualifications

To be successful in the role, you should meet the following requirements

 

?-Bachelor degree or above;
-Good command of oral English;
-Good interpersonal skills and strong sense of responsibility;
-Strong communication skills and problem solving skills;
-Commitment to service and sales and willingness to work under a flexible timetable.

 

You’ll achieve more when you join HSBC.

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Issued by HSBC Bank (China) Company Limited

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。