河源招聘

In this role, you will:

· To mainly focus on credit card dedicated service hotline to implement Global Premier Service and keep China in green zone in Global Premier mystery shopper program

· To provide a consistently satisfied & accurate customer service via phone/email to HSBC potential/existing customers, understand their financial needs and provide adequate/suitable banking products/solutions

· To build a good customer relationship, proactively acquire potential customers for China branches via making appointments, and then generate quality sales referral leads from inbound potentials.

· To appropriately deal with the problems/issues raised by customers and ensure proper actions are taken to resolve them. Timely escalate to officer/manager when necessary, and work closely with other functions with manager's guidance.

· Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

· 服务于汇丰（中国）客户服务热线，致力于向客户提供全球性的服务。

· 通过电话、电子等客服渠道向汇丰银行客户提供精准及令人满意的客户服务。努力了解客户的财务需求并提供恰当的银行产品或解决方案。

· 通过与客户/潜在客户的交流建立稳固良好的客户关系基础，针对客户的需求发现潜在销售机会积极主动为其提供分行面谈预约等商谈机会。

· 需要具备高度责任感，针对客户提出的问题要积极主动的采取措施帮助解决。遇到问题时需及时向上级汇报，在经理指引下学习与其他部门合作通力解决困难。

· 在汇丰一贯坚持的合规原则下完成各项工作内容，达成考核指标。

· 为金融市场的有序透明运作而努力，平等对待每一位客户。

To be successful in the role, you should meet the following requirements:

· Diploma degree or above

· Ability to work in a high-volume, fast paced environment is required

· Excellent communication skills and is polite and friendly at all times

· Good spoken & written English and Mandarin

· 大专及以上学历

· 能够在高压，快节奏的环境中工作

· 英语与普通话良好

· 出色的沟通技巧，始终保持礼貌与友好

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。