河源招聘

Branch Sales Manager, Shanghai Lianyang Sub-branch HSBC China -（职位编号：0000CLVZ）
Retail Banking and Wealth Management (RBWM)Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an experienced professional to join our team. In this role, you will: Impact on the Business
-Lead your team to deliver the key performance indicators (KPIs) and plan
-Ensure sales activity management and the sales process are used to effectively meet customer needs
-Lead PRMs in line with the processes and activities in the RBWM Operating Model and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers
-Monitor and act on sales activity management information and other internal information tools, using them to coach your team and achieve the business goals
-Identify and act on factors that would increase local competitiveness
-Manage, develop and coach all customer facing sales and service staff, creating an environment to exceed individual and branch goals.
-Ensure visibility on the bank floor and facilitate excellent customer service.
-Display high standards around HSBC values and behavior.
-Manage and drive the collective performance of the sales & service team.
-Maintains and enhances the operational standards and efficiency.Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.Customers / Stakeholders
-Use the principles and guidelines in the operating model to ensure customer needs are identified and where appropriate PRMs use the support provided by specialists
-Personally manage the application of EDRAS, client funnel management and sales quality standards
-Implement customer relationship and proposition strategies
-In conjunction with your team build a prominent profile in the community in which you are based in a way that builds HSBC's reputation and brand
-Anticipating customer needs and working with sales team to respond appropriately.
-Coach the team to achieve business goals and effectively meet customer needs
-Share all examples of best practice to drive overall customer experience.
-Handles customer complaints efficiently within the SLA to the TCF standards.
-Leadership & Teamwork
-Lead and manage the PRM team
-Drive a high performance culture through robust objective setting, performance reviews and action to address poor performance
-Evaluate performance against KPIs and make discretionary incentive recommendations in line with the Group incentive plans
-Observe, feed back and coach the team to improve effectiveness and performance
-Train, maintain and develop your team to a level appropriate for the business and in line with country training plans
-Recruit high calibre individuals in line with headcount and resourcing plans.
-Maintain and enhance personal and team knowledge and skills through sharing best practice for creating an exceptional customer experience
-Hold regular team and one-to-one meetings with team members to share priorities, establish focus, coach and address risks & issues
-Role-model HSBC values and create an inclusive work environment which embraces diversity and fosters engagement
-Demonstrate connectivity to other teams and actions which benefit the Group above local interests
-Accountable for the line management, sales management and coaching of sales and service team.
-Support the recruitment of new members into the team, based on Bank standard process.Ensure the EDRAS model is followed effectively and the right product, service and solutions are offered to the customer
-Operational Effectiveness & Control
-Ensuring that sales & operations are undertaken in accordance with RBWM FIM, BIMs and Credit Policy Manual appropriate lending guidelines
-Ensure all processes for sales & operations are in place and manage within any agreed Authorities
-Maintain the branch operating rhythm in line with the network operating model
-Adherence to the highest standards of risk management, control and compliance and global standards.
-Proactively assisting management in identifying and containing money laundering risk, reporting suspicions monitoring procedures and controls and fostering a compliance culture.
-Ensures all mandatory risk and compliance training is completed by team members on time.
-Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss
-Specifically ensure active management and compliance with Anti-Money Laundering, Know Your Customer and Sales Quality standards
-To ensure lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Credit Policy by ensuring the appropriate use of credit and behavioural scored lending
-Undertake Sales, Operational and Credit sampling in your branch, as directed by published bank procedures
-Ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the behaviors required to support the six Customer Fairness Principles in our role:
1. Treat Me Fairly - Nurture an open and honest relationship with customers and deliver products and services at a fair price.
2. Tailored Solutions - Listen to and understand customers in order to provide them with products and services that meet their needs.
3. Keep Me Informed - Provide clear, transparent, relevant and timely communications that inform the customers of all relevant information they need to know to make informed choices.
4. Suitable Advice - Ensure advice to customers are based on a full understanding of the customer needs, and best reflect the customers' circumstances.
5. Meet Commitments - Deliver on the commitments made to customers by meeting their expectations on how products or services will perform.6. Flexibility - Provide customers with the ability to change products or services as their needs change without enforcing unreasonable barriers. Ensure it is easy for customers to feedback complaint or make a claim and put things right if they go wrong and understand why something went wrong to stop it happening to other customers
职位要求：
To be successful in the role, you should meet the following requirements: The role is a customer facing where leadership and meeting customer needs are critical to the success of the business. The role of Wealth Sales Manager is to lead, develop and manage a team of Premier Relationship Managers (PRMs) to ensure achievement of the business objectives and deliver the branch performance measures in line with the defined business plan. The Wealth Sales Manager has a central role to play in effectively leading and implementing change as an integral part of delivering the business strategyRole success will be achieved by creating and maintaining an environment where the Wealth Sales Manager and their team maximise performance in achieving the RBWM business objectives while providing the highest sales quality and service standards. The role will ensure the business is effectively run in accordance with the RBWM Operating Model.In delivering the business objectives, role holders must also maintain the highest standards of risk management, control and compliance required by the Group, closely managing and driving the individual and collective performance of the team.Implementation of the Operating Model requires the role holder to implement the Group standards in customer contact strategy and delivery of those standards in accordance with any country specific requirements (based upon a good understanding of the branch's personal customers, the potential customer base, local market conditions and competitor activity).A key responsibility is to develop the people within the team, leading and coaching them to maximise their performance and realise their potential within HSBC.Knowledge / Experience
-Proven ability in team leadership and management
-Proven ability in Retail distribution
-Experience in customer relationship management.
-Proven ability in relationship management in the Retail/Wealth sector
-Demonstrate behaviours consistent with HSBC Values
-Proven adherence to controls and compliance with no significant breaches
Skills
-Skills in sales, financial planning and communication.
-Sound problem solving skills.
-Knowledge of bank and operating platforms.
-Industry and sector knowledge.
-Knowledge of sales and service techniques and models.
-Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating
-Coaching sales techniques, best practice and sales management on a team and one to one basis
-Planning and organising skills
-Analytical skills
Qualifications
-Attain appropriate professional and regulatory qualifications as required by market
-Attain any internal standards as required by market You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.HSBCAXS/SY/* Issued by HSBC Bank (China) Company Limited

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