河源招聘

Assistant Manager Client Service Beijing HSBC China -（职位编号：0000CBHD）
Global Trade and Receivables Finance (GTRF)
HSBC Global Trade and Receivables Finance is committed to
helping companies of all sizes from every part of the world grow their business
across borders. Offering a comprehensive range of forward-thinking supply chain
and traditional trade solutions, the business has been repeatedly recognized by
the industry’s most prominent publications and associations with numerous
awards for its strength in combining innovation and service excellence with
end-to-end customer solutions.
We are currently seeking an experienced
professional to join our team.
In this role, you will:
The GTRF Client Service Assitant Manager is a client-facing role and the central point of contact for all client transactional needs and service solutions for the assigned client portfolio (Global Priority, Premium or Standard) in trade business. The main purpose of the role is to:
1. Deliver a valued and best in class client experience, built on deep services expertise, a deep understanding of the client’s trade business across the group and a collaborative working approach with all stakeholders and other teams.
2. Own, manage and successfully resolve clients’ transactional queries, issues and complaints in line with agreed SLAs and relevant standards (incl. financial crime and regulatory).
3. Actively monitor the client’s facility utilisation and look for opportunities to gain new business.
4. Provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business.
5. Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of service performance and increased clients’ usage of self-service solutions.
6. Provide transactional trade advice to assigned clients, trade sales and relationship managers, and insightful input to account planning.
7. Conduct client visits and service reviews based on business need and client segmentation model.

职位要求：
To be successful in the role, you should meet the
following requirements:
?1. Deep knowledge and experience of trade products and processes, i.e Documentary Credit, Collections, Trade Finance, RMB Draft business, Guarantee, Receivables Finance,etc.
2. Be a role model for strong commitment to service excellence and client relationship management skills.
3. Proven track record of demonstrating excellent problem solving skills and ability to to resolve issues and connect clients to opportunities.
4. Be able to think through, to solve problem, to prioritise, and to handle difficult situations with pragmatism, common sense and empathy.
5. Demonstrable experience of challenging the status quo, processes and operations in order to deliver an enhanced client experience.
6. Strong influencing and negotiation skills with excellent written and oral presentation skills in both English and Chinese.
7. CDCS, CITF or CSDG certification is highly desirable.
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You’ll achieve more
when you join HSBC.
www.hsbc.com.cn/careers
HSBC is committed to building a culture where all employees are valued,
respected and opinions count. We take pride in providing a workplace that
fosters continuous professional development, flexible working and opportunities
to grow within and inclusive and diverse environment.
Personal data held by the
Bank relating to employment applications will be used in accordance with our
Privacy Statement, which is available on our website. HSBCHC/CJ/*
Issued by HSBC Bank (China) Company Limited

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。