河源招聘

职位描述：

Description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Support the Lead in ensuring the quality, simplicity and ease of use of the Local Public Website

• Leverage customer propositions and customer insights (from Customer Value Management, product, competitor review etc.) and suggests ways to increase customer engagement across PWS to generate additional revenue and lower the cost to serve

• Work with all relevant stakeholders to embed appropriate KPIs and metrics to measure customer satisfaction and engagement across all dimensions of the website

• Monitor KPIs and collaborate closely with local business stakeholders and Subject Matter Experts, local risk & compliance, content management teams and software delivery teams to support the plan, build, test and launch ‘best in class’ content, digital marketing and customer interactions on our public website

Qualifications

To be successful in the role, you should meet the following requirements:

• In depth experience of building and managing dynamic websites at other large scale organisations (either within financial services industry or other industry, preferably with a large digital component. Candidates with non-Financial Services backgrounds will need to explain how their experience can benefit banking industry). Candidates will be expected to have a track record of successfully delivering tangible improvement to customer experience through public website

• China market experience, preferably includes other Asian or global markets

• Experience with User Led Design, prototyping, working in Agile environment

• Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management

• Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organisation

• Comfortable with technology including ability to translate business and customer needs to IT requirements

• Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc.)

• Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues

• Competent with project planning and reporting

• Demonstrates flexibly when addressing shifting or competing priorities

• Proven ability to build strong relationships across stakeholder groups

• Proven ability to influence large teams with direct leadership authority

• Proven ability to manage third parties

• Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.

• Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication

• Strong analytical and presentation skills

• Energetic, positive attitude and team player

• A flexible approach to work and working hours. Willingness to travel (within China and internationally)

• Fluent Mandarin Chinese and English (day to day work language is a mix of English and Mandarin)

• Bachelor’s degree or equivalent preferable

You’ll achieve more when you join HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCHXI

Issued by HSBC Bank (China) Company Limited

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汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。