河源招聘

职位描述：

Description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

To mainly focus on premier dedicated service hotline to implement Global Premier Service and keep China in green zone in Global Premier mystery shopper program

To provide a consistently satisfied & accurate customer service via phone/email to HSBC potential/existing customers, understand their financial needs and provide adequate/suitable banking products/solutions

To build a good customer relationship, proactively acquire potential customers for China branches via making appointments, and then generate quality sales referral leads from inbound potentials.

To appropriately deal with the problems/issues raised by customers and ensure proper actions are taken to resolve them. Timely escalate to officer/manager when necessary, and work closely with other functions with manager's guidance.

To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Qualifications

To be successful in the role, you should meet the following requirements:

• Bachelor degree holder

• Good communication and selling skills

• Good understanding of Retail Banking & Wealth Management products / services

• Good spoken & written English and Mandarin

• Well organized and detail oriented

• Nice personality

• Open to work in shifts

You’ll achieve more when you join HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.HSBCHXI.

Issued by HSBC Bank (China) Company Limited

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。