河源招聘

职位描述：
Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

1. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets. 2.To perform accurate and efficient cash and counter service duties and To offer a high standard of courteous service To customers.
3.To satisfy customer need, he/she is required To be familiar with local rules and regulation To answer customer enquiry and provide good advice.
4.To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
5.To establish and keep good relationship with valuable customers by providing one-stop counter services. Act as an expertise and provide high level service To meet internal and external customer satisfaction.
6. To be responsible for the internal and external return and reporting tasks by regulator or CNQ parties. keep high reporting quality and feedback returns in time.
7. To handle back office operations (e.g. account service, payment service) and back up counter roles when necessary.
8. To well balance service/sales process and risk control.
9.To comply with the requirement of group policies and standards, procedures and local regulations with prudent manner and high level risk control sense.
10.To contact internal parties or customers and take necessary actions for the exceptions during GSC’s processing according To bank guidelines, such as insufficient balance, ID expired, payment referring RM, unclear instruction and etc. keep close communication with GSC on processing of payments.
11.Successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.


Qualifications

To be successful in the role, you should meet the following requirements:

1.Bachelor degree or above(recognized by the state).
2.Counter service experiences or operation experiences will be preferred;
3.Good understanding of local rules and regulations and internal guidelines;
4.Good communication skills with internal/external customers;
5.Self-disciplined, motivated and well-organized;
6.Good command of English and Microsoft Office, speaking standard Mandarin, Cantonese

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCVLI.


Issued by HSBC Bank (China) Company Limited 举报 分享

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