河源招聘

职位描述：
Commercial Banking (CMB)
HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.

We are currently seeking an experienced professional to join our team.

In this role, you will:
- Coordinate the client onboarding cases from initiation to the point the client cash account is open and HSBC Net channels access has been provided.
- Manage new to bank client onboarding and existing client CDD process’s to defined SLAs, ensuring any risks to the timescales are escalated to the Team Leader and Relationship Manager .
- Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC).
- Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval.
- Act as a point of escalation for Service Delivery and escalate a case to the Relationship Manager if the client is not cooperating.
- Take ownership for the development of an onboarding plan and the creation of the client application pack.
- Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise.
- Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents.
- Handle requests for additional information from CDD Operations and liaise further with the client as required.
- Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties.
- Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel accesses.

Qualifications

To be successful in the role, you should meet the following requirements:
KNOWLEDGE/EXPERIENCE
- Commercial banking knowledge.
- Commercial awareness.
- A record of successful accomplishment in providing consistently outstanding customer service.
- Fluent writing and verbal English.
- Proven track record in a client focused environment.
- Proven record of delivery within challenging timescales.

You’ll achieve more at HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCJHL

Issued by HSBC Bank (China) Company Limited 举报 分享

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

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