河源招聘

职位描述：
Description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:
Process
- To perform all cash related transactions and counter service duties accurately, efficiently and skillfully and offer a high standard courteous service to customers.
- To maintain internal control standards, implement and observe Group Compliance Policy and main awareness of operation risk.
- Prepare various internal and external returns within time frame (daily, monthly, quarterly) for supervisor’s check and forward to relevant party for consolidation and submission in accordance with regulatory requirements. Monitor regulatory system notices/updates to avoid any implementation delay. Liaise with relevant parties to ensure accuracy of the returns.
- Assist line manager in handling the ad hoc clean-up and PBOC/SAFE on-site/off-site inspections.
- Identify suspicious transactions and operation risk during the random checks to avoid recurrence. Register and report errors and anomalies daily in the exception reports while correcting errors to assure compliance and customer satisfaction.
- To handle account related services. Verify customer information maintenance into HUB system against properly authorized documents such as account opening/closing form and customer instruction. Verify new/updated customer signatures and fax indemnity record that are newly scanned or updated into host signature file and check returned mail registration.
- Keep a scientific and smart filing system within the relevant area. Handle GRM document offsite storage according to relevant procedure and policy.
- a. To handle the processing of account & payment applications via direct scanning approach (applicable to sub-branch with GWIS facility)
- Do the first check to ensure the documents are complete and original.
- Scan account opening/maintenance and other related applications into GWIS system, monitor the status of scanned cases, do timely follow-up work. Draft L-notes and communicate with frontline colleague for outstanding items in account packets.
- Complete voucher preparation and reconciliation as per internal requirement correctly. Prepare funding reporting, and regular returns and reporting, and ensure completeness and accuracy.
b. To handle the collection and delivery of customer instructions (applicable to the sub-branches without GWIS facility)
- Understand procedures & policies required for the job.
- Take proper register of all received instructions. Handle incoming and outgoing correspondences of customer instructions with branch/sub-branches with GWIS facility. Ensure sufficient communication and timely follow-up.
Service & Performance
- Continuous performance improvement. To produce work of a high quality and seek way to continuously improve performance. Proactively participate in weekly learning & achieve passing score keep high.
- Good customer services. Handle customer inquiries related to account & payment service, return & reporting, and attend to incoming telephone calls courteously, refer to supervisor when problem encountered. Project a professional image to customers and ensure no major customer complaint at all times.
- Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule
- Develop mindset and skillset and assist supervisor and line manager in delivering add value initiatives to business functions in their achieving business goals.
- Obtain sufficient knowledge to back up other position in operations teams when in need.
Risk
- Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the relevant section of the Group Operations FIM.
- Take proactive and preventive measures to avoid non-compliance cases and repeated or high-risk audit comments and minimize operational loss.
- Ensure a clean and tidy working environment with all confidential documents stored or disposed appropriately.
Others
- Ensure a complete knowledge set, ready to take multiple tasks as assigned by line manager when necessary.
- Team work and interpersonal skills improvement. To participate in and support team work and activities; to maintain good relationship with supervisors, peers and colleagues; to cooperate with colleagues to solve all kinds of problems.
- To file the department related documents in a systematic order and ensure all counter service related documents and other internal records are in order and filed properly and timely.
- Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule.
- To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Qualifications

To be successful in the role, you should meet the following requirements:
1) High sense of responsibility and can work under high time pressure
2) Good communication and interpersonal skill
3) Good command of written and oral English
4) Sufficient cash handling knowledge with detecting counterfeit notes skills
5) Familiar with related local rules and external regulations
6) Sufficient cash handling knowledge with detecting counterfeit notes skills. Candidate with anti-counterfeit money certificate(反假上岗工作证）is preferred.

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCVLI

Issued by HSBC Bank (China) Company Limited 举报 分享

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