河源招聘

职位描述：
Description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:
•The role operates within a HSBC RBWM Contact Centre. This is a high profile, highly regulated environment and the role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times.
•The operating conditions for the role are to meet local needs aligned to central people experience activities and overall business and people strategy to ensure a consistent, joined up people experience and best in class employee engagement across Contact Centres. Guidance and support is provided by site leadership
•Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Qualifications

To be successful in the role, you should meet the following requirements:
• Must be proficient in the language required by the process and English speaking skills
• Practical, positive experience in engagement and people experience activities.
• More than 5 years working experience, sound leadership skills to ensure delivery of Best Place to Work/Bank/Invest objectives.
• Positive role model and highly self motivated with great levels of creativity, initiative and enthusiasm.
• Strong negotiating and influencing skills.
• Excellent communication skills, both verbal and written.
• Commercially astute and focused on value add.
• Ability to build professional working relationships at all levels balancing needs of all stakeholders.
• Good understanding of Contact Centre structure and business strategy.
• Experience of budget management.
• A flexible attitude to work and work pattern.
• Be up for having fun and encouraging others to participate in activities.

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCVLI

Issued by HSBC Bank (China) Company Limited 举报 分享

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