河源招聘

职位描述：
Description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Analyst in creating and managing reporting around planned activity, including pre- and post-test analysis that will support local entities and global business to reach specific targets.
• Coordinate to ensuring that optimisation activity is underpinned by UCD principles and can be efficiently scoped, designed, developed, deployed and measured, engaging the necessary resources as required
• Support technology partners to improve optimisation capabilities
• Contribute to the development of optimisation Analysts through support and coaching in web analytics/reporting/optimization techniques in line with COE principles.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial


Qualifications

To be successful in the role, you should meet the following requirements:

• Experience with AB Testing and Multivariate Testing (MVT) solutions; experience with personalisation projects or programs an advantage
• Strong quantitative skills and familiarity with statistical analysis or experiment design
• Proven program/project management experience and understanding of client business needs
• Knowledge of HTML and JavaScript; a programming or scripting background would be advantageous
• Ability to produce clear concise technical documentation
• Working knowledge of Webtrends and Cognos (or relatable) MI and analysis tools
• Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
• Strong Commercial focus, ability to balance risks vs. rewards and maximize the cost effectiveness and profitability for the business
• Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. commercials, risk, and customer experience; determine the implications and make recommendations as needed
• Outstanding communication skills, with the ability to tailor messages and deliverables to stakeholders of all levels, both internally and externally, to explain complex or technical issues
• Innovative – the ability to approach things differently or do different things to deliver goals
• To have a clear high level view and understanding of the Multi-Channel and Digital strategies and regional sales and servicing plans
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)
• High levels of resilience and self-motivation
• Strong performance management and team development skills
• The ability to quickly understand customer and operational considerations
• Innovative – the ability to approach things differently or do different things to deliver goals.
• Supporting executive and non-executive working groups and effecting change through people in a large matrix organization
• Managing operational functions, directing process reengineering and efficiency exercises. Keen understanding of products, services and underlying processes to fulfill.
• Experience in both the developed and emerging markets
• University/Bachelor’s Degree


You’ll achieve more at HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.HSBCNCH.

Issued by HSBC Bank (China) Company Limited 举报 分享

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