河源招聘

职位描述：
Description

Location:Shenzhen / Shanghai

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:
• Undertake in depth ‘As Is : To Be’ analysis to drive out ‘best in class’ sales and service digital channel experience (multi brand ethos to support replication) underpinned by data, for both manufacture and deployment.
• Production of the Digital Analysis document set as part of User Centred Design activity in line with committed timescales and methodology, securing approval from stakeholders as required.
• Input to Business Case preparation, providing context and data to underpin assumptions.
• Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
• Contribution to the delivery of all flagship Group Transformation Programmes specifically for the Digital channel.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Qualifications
To be successful in the role, you should meet the following requirements:
• Very strong analytical ability and problem solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations, e.g. risk.
• High levels of resilience and self motivation – able to self manage and deliver to committed timescale.
• Highly developed communication skills, both written and verbal, to explain complex or technical issues.
• Awareness of User Centred Design methodology
• Adaptive – the ability to approach things differently or do different things to deliver goals.
• Experience of process improvement and LEAN thinking methodologies
• The ability to make clear judgments based on a range of factors, e.g commercials, risk, customer experience; determine the implications and make recommendations as needed. Comfortable in identifying the data needed to justify decisions and presenting this accordingly
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
• A strong team player – highly collaborative recognizing their specialized role in a larger programme of work and acknowledging other areas/individuals roles and responsibilities.


You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.HSBCNCH

Issued by HSBC Bank (China) Company Limited




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