广州招聘

GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

Responsible for the effective handling of all incoming enquiries from travel agencies (through telephone contacts, e-mails, faxes, mails etc.), in line with Help Desk Service Level agreements (accessibility, productivity, quality).

JOB DESCRIPTION:
- Assist and advise travel agents in the event of complex operations (bookings, pricing, ticket issuing etc.) for China Mainland, Hong Kong, Macau and Taiwan Markets.
- Answer questions related to Air France-KLM procedures and regulations
- Handling of Alitalia calls from Hong Kong Market for both Telesales and services (B2C) and travel agencies enquiries (B2T)
- Answer questions related to GDS applications (how to sell AF-KL in the various GDS)

JOB REQUIREMENTS & QUALIFICATIONS:
- Excellent customer service orientation and quality focus
- Good communication skills
- Consistently maintain high levels of productivity
- Patience & Efficiency & Team spirit
- Flexibility & ability to work under pressure
- Knowledge of GDS systems an advantage
- Languages: Fluent in English, Mandarin and Cantonese

APPLICATION PROCESS:

If you are highly motivated and meet all the requirements and qualifications, please send your application (CV with a photo and cover letter in English stating your expected salary) by e-mail to:

mail.job.application.china@airfrance.fr

Applications, which do not meet all the requirements and qualifications, will not be considered.

法国航空公司成立于1933年，在2004年与荷兰皇家航空公司合并后组成法荷航集团。 法荷航集团是欧洲及世界一流的航空公司，航线覆盖全球116个国家的314个目的地城市，每周89个航班穿梭于巴黎、阿姆斯特丹与大中华地区，包括广州、成都、杭州、 香港、北京、上海、台北、武汉和厦门。