Senior Software Engineer,production support
汇丰软件开发（广东）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(非欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2016-09-26
- 工作地点：西安
- 招聘人数：若干人
- 职位类别：高级软件工程师
职位描述
职位描述：
HSBC Operations, Services and Technology
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within HSBC Operations, Services and Technology, Global Software Delivery enables HSBC to remain at the leading edge in the development and delivery of high-quality, customised banking systems. The division provides tailored, cost-competitive and robust banking solutions and services that offer a flexible and scalable framework for delivering projects on time, within budget and at the highest quality, meeting both the current and future IT challenges facing the Group.
We are currently seeking an experienced professional to join this dedicated team in the role of Senior Software Engineer, production support-Xi’an.
Candidate Requirement:
Mandatory Skills:
?Unix,
?Oracle PL/SQL,
?Good Database understanding
?English Communication
Optional Skills:
?Comfortable with ITIL concepts,
?Control-M,
?Webshpere,
?Windows Server,
?Pega,
?Goldensource,
?Shell Scripting,
?Geneos
Preferred Relevant Experience: 1+ yrs in production support
Working Hours: Shift operation, on call service
Qualifications:
More than 4 years working experiences. Preferred 1+ year relevant working experience in production support
Technical graduates.
Detailed Job Description:
? Monitoring and Alerting
？Use monitoring tools to manage applications and respond to technical alerts raised.
？Closely monitor repeat incidents to ensure that problem management is alerted and knowledge management is kept up to date.
? Incident and Problem Management
？Incident Manage and coordinate all raised incidents and service requests that have been escalated to other teams with the authority to ensure SLA’s and procedures are adhered to and appropriate tracking & root cause information is updated/recorded prior to closure.
？Participate in Major Incident Reviews and Service Improvement Programs as required.
？Locate root cause of the incidents, review and assess if problem management required, and update incident/problem tickets.
？Work with Problem Management team to proactively avoid incidents.
？Discuss with L3 for fixes, and coordinate releases.
? Assessment and Prioritization
?Correctly & efficiently categories and prioritise all incidents and service requests, using standardized processes raised
?Ensure that requests and incidents impacting critical business lines are assessed and escalated quickly to ensure minimal disruption and impact.
? Escalation and Communication
?Ensure relevant stakeholders are informed of known escalations where appropriate
?Issue INS / flash report
?Keep stakeholder up to date on the status of the issues
?Communicate to other stakeholders or other service owners to prevent same issue from happening to other services
? Resolving and Recovering
?Look up knowledge database for the procedures to handle the incidents and answer service requests
?Provide solutions to users/business through the resolution of Incidents and Problems.
?Execute the procedures with necessary approval is understood and collected
?Contact other teams for resolution (eg vendor, infrastructure team) where an Incident/Problem cannot be resolved by the L1 Team.
?Appropriately escalate to L2 and/or to other teams according to predefined procedures on incident recovery (without handing over the responsibility on incident management)
?Coordinate with incident management team to involve to facilitate the service recovery
?Work closely with SME and Level 2 teams where applicable on resolving technical requests and incidents, as well as understand where the business and technical solutions are being development and delivered.
? Incident Ownership
?Incident Manage and coordinate all raised incidents and service requests that have been escalated to other teams with the authority to ensure SLA’s and procedures are adhered to and appropriate tracking & root cause information is updated/recorded prior to closure.
?Collect the root cause and track for completion of corresponding problem ticket.
? Logging and Recording
?Correctly & efficiently record and process all incidents and service requests in line with processes and procedures
?Responsible for updating the Knowledge Management database with all relevant information relating to tickets resolved within the L1
?Ensure accuracy of the recording and metric
?Produce MI as required and analyse, as to identify any risks and/or achievement
? Client Services
?Own the relationship with the business for the request
?Acknowledge and respond to users/business promptly
?Handle and resolve customer complaints
?Collect and validate information from business that are necessary for further investigation
?Clarify business impact on incidents
?Keep users/business up to date on the status of the queries/issues reported
?Inform users/business on any events or activities
?Ensure completion of user/business verification posted service recovery
?Maintain key business relationships with users to allow quick assessment of requests and incidents.
? Others
?Coordinate DR tests
?Report service target breach and monitor service metrics, report and initiate corrective actions
?Identify threats and vulnerabilities and risks, categorize, estimate probability and escalate
?Contribute ideas on more efficient business-IT operations, turn ideas into actions / plans
?UAT testing and sign-off of all support related items that will be deployed in production.
?Implementing the HSBC Risk Controls, you will act as the First Line of Defence, ensuring HSBC systems controls are enforced and exceptions reported.
?Support audits and regulatory reviews as required
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Software Development (Guangdong) Limited.
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HSBC Operations, Services and Technology
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within HSBC Operations, Services and Technology, Global Software Delivery enables HSBC to remain at the leading edge in the development and delivery of high-quality, customised banking systems. The division provides tailored, cost-competitive and robust banking solutions and services that offer a flexible and scalable framework for delivering projects on time, within budget and at the highest quality, meeting both the current and future IT challenges facing the Group.
We are currently seeking an experienced professional to join this dedicated team in the role of Senior Software Engineer, production support-Xi’an.
Candidate Requirement:
Mandatory Skills:
?Unix,
?Oracle PL/SQL,
?Good Database understanding
?English Communication
Optional Skills:
?Comfortable with ITIL concepts,
?Control-M,
?Webshpere,
?Windows Server,
?Pega,
?Goldensource,
?Shell Scripting,
?Geneos
Preferred Relevant Experience: 1+ yrs in production support
Working Hours: Shift operation, on call service
Qualifications:
More than 4 years working experiences. Preferred 1+ year relevant working experience in production support
Technical graduates.
Detailed Job Description:
? Monitoring and Alerting
？Use monitoring tools to manage applications and respond to technical alerts raised.
？Closely monitor repeat incidents to ensure that problem management is alerted and knowledge management is kept up to date.
? Incident and Problem Management
？Incident Manage and coordinate all raised incidents and service requests that have been escalated to other teams with the authority to ensure SLA’s and procedures are adhered to and appropriate tracking & root cause information is updated/recorded prior to closure.
？Participate in Major Incident Reviews and Service Improvement Programs as required.
？Locate root cause of the incidents, review and assess if problem management required, and update incident/problem tickets.
？Work with Problem Management team to proactively avoid incidents.
？Discuss with L3 for fixes, and coordinate releases.
? Assessment and Prioritization
?Correctly & efficiently categories and prioritise all incidents and service requests, using standardized processes raised
?Ensure that requests and incidents impacting critical business lines are assessed and escalated quickly to ensure minimal disruption and impact.
? Escalation and Communication
?Ensure relevant stakeholders are informed of known escalations where appropriate
?Issue INS / flash report
?Keep stakeholder up to date on the status of the issues
?Communicate to other stakeholders or other service owners to prevent same issue from happening to other services
? Resolving and Recovering
?Look up knowledge database for the procedures to handle the incidents and answer service requests
?Provide solutions to users/business through the resolution of Incidents and Problems.
?Execute the procedures with necessary approval is understood and collected
?Contact other teams for resolution (eg vendor, infrastructure team) where an Incident/Problem cannot be resolved by the L1 Team.
?Appropriately escalate to L2 and/or to other teams according to predefined procedures on incident recovery (without handing over the responsibility on incident management)
?Coordinate with incident management team to involve to facilitate the service recovery
?Work closely with SME and Level 2 teams where applicable on resolving technical requests and incidents, as well as understand where the business and technical solutions are being development and delivered.
? Incident Ownership
?Incident Manage and coordinate all raised incidents and service requests that have been escalated to other teams with the authority to ensure SLA’s and procedures are adhered to and appropriate tracking & root cause information is updated/recorded prior to closure.
?Collect the root cause and track for completion of corresponding problem ticket.
? Logging and Recording
?Correctly & efficiently record and process all incidents and service requests in line with processes and procedures
?Responsible for updating the Knowledge Management database with all relevant information relating to tickets resolved within the L1
?Ensure accuracy of the recording and metric
?Produce MI as required and analyse, as to identify any risks and/or achievement
? Client Services
?Own the relationship with the business for the request
?Acknowledge and respond to users/business promptly
?Handle and resolve customer complaints
?Collect and validate information from business that are necessary for further investigation
?Clarify business impact on incidents
?Keep users/business up to date on the status of the queries/issues reported
?Inform users/business on any events or activities
?Ensure completion of user/business verification posted service recovery
?Maintain key business relationships with users to allow quick assessment of requests and incidents.
? Others
?Coordinate DR tests
?Report service target breach and monitor service metrics, report and initiate corrective actions
?Identify threats and vulnerabilities and risks, categorize, estimate probability and escalate
?Contribute ideas on more efficient business-IT operations, turn ideas into actions / plans
?UAT testing and sign-off of all support related items that will be deployed in production.
?Implementing the HSBC Risk Controls, you will act as the First Line of Defence, ensuring HSBC systems controls are enforced and exceptions reported.
?Support audits and regulatory reviews as required
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Software Development (Guangdong) Limited.
职能类别： 高级软件工程师
公司介绍
About HSBC
HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.
HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.
Who we look for
We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.
In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.
If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.
Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”
HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.
HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.
Who we look for
We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.
In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.
If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.
Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”
联系方式
- 公司地址：广州市