IT helpdesk service specialist
美亚财产保险有限公司(广东地区)
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:保险
职位信息
- 发布日期:2012-08-14
- 工作地点:广州
- 招聘人数:若干
- 工作经验:一年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:Helpdesk 技术支持 系统工程师
职位描述
Duties & Responsibilities:
Provide customer service and IT support to users.
Assist in development of PABX/IPT project and new IT technology.
Maintain and monitor Windows Server and PABX/IPT system.
To work with users, vender closely to resolve Windows, PABX/IPT issues and identify. practical solutions.
Technical support and technical training to end-users.
Conform to standard procedures as prescribed according to the IT Operations Manual.
Resolve issues and handle requests reported.
Perform helpdesk workflow procedures.
Update and maintain the hardware and software inventory.
Upkeep and ensure LAN and WAN security, integrity and protection against unauthorized access or intrusion.
Candidate Specification:
Bachelor’s Degree in Computer Science, relevant IT qualification.
minimum1 years of relevant desk side experience and PABX/IPT, call center experience
Strong Troubleshooting and Resolution of Clients side issues
Windows OS (XP & Server 2003), Outlook, MS Office, Remote Support, VPN, Mcafee Antivirus, Printers & software‘s Knowledge.
Strong knowledge of PABX/IPT technologies and call center system
Strong Cisco networking device maintenance, and obtain Cisco related certifications.
Experience in various customer situations and complex problem solving.
Strong communications skills.
Proactive and a team player.
公司介绍
美亚财产保险有限公司(简称“美亚保险”)是AIG旗下在中国经营财产责任险保险的独资子公司,目前在北京市、上海市、广东省、深圳市和江苏省设有分支机构。
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
AIG Insurance Company China Limited (AIG China, formerly Chartis Insurance Company China Limited) is a China registered wholly owned property & casualty subsidiary of AIG, with branch offices in Beijing, Shanghai, Guangdong Province, Shenzhen and Jiangsu Province.
www.aig.com
联系方式
- 公司地址:地址:span北京路374-2号瑞安广州中心