广州招聘

Job Responsibilities:
1.Core Business & Service Delivery:
· To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time thereby contributing to PLAs;
· Identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies;
· Confidently guide and advise users in a structured manner with full explanation of issues, establish positive relationships and maintain effective liaison with all departments; operate in accordance with agreed procedures, standards and policies;
· Perform as per the set quality standards and procure satisfactory rating in the quality audits performed by Technical/Quality leads;
· Work on feedback and ensure errors are not repeated;
· Contribute to Service Delivery by understanding the PLAs of the process and providing impeccable service to our users;
· Handle change and stay focused under pressure;
· Identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;
· Co-ordinate with business area for any escalations raised by the user;
· Assist peers/new joiners and keep information of the latest developments;
· Take up additional tasks/delegations from the line manager;

2. Team work

· Interact well with peers, superiors & people from other support areas; actively participate in the Daily/Weekly/Monthly meetings and other team get-togethers;

· Contribute ideas towards enhancing team bonding; support team projects; shadow team mates/line manager when in need by sharing responsibilities;

· Serve as a resource person to the team/line manager; ensure that new joiners are provided with adequate help and contribute towards their learning curve;

3. Learning & Development

· Complete all the mandatory courses on eCampus as assigned by the line manager;

· Take up additional courses in line with the process/role requirement;
4. Audit Adherence

· Should adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users;

· Ensure breach of confidentiality is immediately bought to the attention of the line manager.


Candidate Specifications:
· Excellent verbal and written communication skills.

· Pure Cantonese and Mandarin, Good written English for correspondence

· Fluent in spoken English or Thai(泰语) will be an advantage;

· Quick learner with an ability to share and transfer knowledge.

· Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills.

· Should hold a good understanding of the complexities involved in managing a process and team.

· Good job commitment, able to perform the job according to provided procedure and work independently, sometimes under pressure.

· One year's or above information Technology/ IT Service desk experience or equivalent will be an advantage.

· Major in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience will be welcomed.

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”