广州招聘

Job Responsibilities:

· 1st and 2nd front line support of a 24/6 production environment.
· Ensure all problem calls are logged and resolved
· Help develop and maintain an information repository of application support material that can be accessed by support resources
· Operate as part of a shift rota, covering follow the sun support model including bank holidays
· Weekend and evening pager cover on rota
· Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments
· Be able to provide incident and problem management
· Act in a strict change management regime, involving testing in UAT and like-live environments and weekend releases
· Small scale application upgrade, configuration and patching across multiple environments in line with requirements
· Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference
· Be able manage communication/relationship with 3rd party vendors
Control
· Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Candidate Specifications:
· Proven track record working in a team and an approach of self-sufficiency
· Support experience in an investment banking environment
· Experience of working in a high pressure environment
· Team Leading experience, including the management of a team of production support staff, and assisting in extending the existing production support model to provide a global model to the Prime and Derivatives Clearing Services business.
· Relational databases (Oracle preferred), good SQL, schema design and performance optimisation useful.
· Knowledge of MQ/Middleware, Linux, IIS technologies
· Scripting and programming
· Ability to communicate effectively verbally and in writing with developers, management and business users
· Willingness to take ownership for problem resolution and additional responsibilities where applicable
· Customer facing skills - to be able hold one’s own in discussions with demanding front office users
· Experience managing 3rd party suppliers
· Process excellence – a passion to achieve results though effective organisation and process disciplines
· Ability to negotiate agreements and maintain effective business partnerships with peer support & operations groups.

IDEAL EXPERIENCE
· Experience of supporting one or more of the main trading, sales, risk management or Market Data applications
· Strong investment banking background that may include both application development and application support in a front-office environment
· Understanding of Futures, OTC Clearing, Stock Borrow Loan, Equity Swaps, CFD and/or Bond repo trade flow.
· Scripting languages, e.g. bash, perl etc.
· Management information reporting.
· ITIL Foundation qualification or a knowledge of ITIL processes.
· Configuration and maintenance experience of monitoring and alerting systems
· Understanding of Capacity Management with ability to analyse current and future performance requirements

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”