广州招聘

1. Purpose
The job holder will provide expert support for the Mars IS global data center Unix/Linux server environment housing some critical business systems at Mars Inc. She/he will lead support activities to keep the environment optimally tuned and available to the application teams and the business community.

She/he will be working closely with other technical associates and contractors as part of a global team to complete the technical day to day activities. The primary focus will be on support issues during the Asia Pacific region time zone with potential for hand over of critical issues from the AM region. In addition there will be close interaction with key customers, mostly application support, help desk, and other technical teams primarily in the same region but also across the globe to ensure expectations are met and the servers are performing optimally.

2. Key Accountabilities - Summary
? Line Management:
o None

? Budget Management:
o None

? Technical Management:
o Lead technical support activities for Unix/Linux/AIX servers and related technologies

? Others:
o Travel: Potential for international travel once a year
o Week-end work: Lead, manage and/or execute technical activities over multiple week-ends (at least 8) throughout the year during planned outages
o Call-out work: On call for support activities on scheduled weekends (every 6-8 weeks)
o Global Conferences: Available for after hours audio conferences with other regions
o Global Meetings: Attend global meeting early and late with the day with other regions


3. Key Accountabilities and Activities
? Line Management
o Manage activities for an on site contract resource
o Propose team processes (and associated metrics) improvements based onto the ITIL v3 framework.

? Budget Management
o N/A

? Regional Leadership
o Represent the team to other technical teams within the organization
o Support the other technical team leads in the Asia Pacific region in their overall activities such as performance improvement, system upgrades, or any other general technical management such as archiving or disaster recovery
o Attend relevant crisis calls and lead team activities during Asia Pacific time zones

? Technology Management
o Provide flawless and timely operational support across all Unix/Linux server technologies for Asia Pacific region
o Own and globally lead at least one Unix/Linux service (Global Service Owner) by managing all projects, associated problems, and all activities related to the service
o Ensure any incidents related to Unix/Linux server technologies are resolved in a timely manner and the resolution is communicated to stakeholders
o Analyze the incidents and potential risks identified by the vendors for each of the technologies and isolate the relevant problems
o Pro-actively address issues identified through the on-going monitoring of the server environment and complete the required tuning to resolve the issues
o Participate in resolving problems in collaboration with the Mars IS Application teams and Technology teams (such as server, backup, network, ...) as well as their deployment planning
o Analyze and report on server infrastructure performance and capacity trends
o Execute some of the technical activities to maintain practical technical knowledge and documentation accuracy

? Knowledge Management
o Work closely with the Unix/Linux server development team to ensure smooth support take on of new servers and server technologies
o Maintain the team knowledge for the technical landscape including the Associate knowledge as well as all knowledge databases (e.g. wikispace and Lotus Notes database)
o Continuously develop self and team knowledge for Unix/Linux server and all relevant technologies
o Develop team knowledge and processes according to the industry best practices such as ITIL v3 and Mars IS frameworks such as EBC4T

? Project Management
o Lead medium term projects (up to 6 months) linked to technology and process improvements

? Vendor Management
o Support the supplier service delivery review with the local team manager
o Gain expert level support from software vendors and consultants
o Lead architecture reviews with specific vendor experts (Microsoft, VMware, Citrix)
o Support the Mars IS Commercial vendor review process by providing own input
o Escalate issues and questions to the vendor key Account Managers

4. Competencies - Experience - Skills
? Key competencies (Ideal profile for that position - look for experiences that support those competencies)
Managing & Measuring Work: able to spread large numbers of technical tasks across a long period of time up to a year in a coherent and consistent way with the right priority. Make the right trade-off for the right priority and best business case (e.g. cost and effort versus benefits)

Customer Focus: address team customer expectations for specific tasks disturbing production or any project activity. Review customer requirements and agree way forward to fulfill them or provide a workaround. Measure and manage the delivery through metrics linked to the user experience. Provide the right information level to demonstrate control over any activity, project or issue.

Conflict Management: able to operate within a global peer network with very different nationalities and a very diverse customer group with opposite interests and types of requirements (examples: project versus support, performance versus stability and change versus non-change)

Process Management: adhere to team process by delivering a flawless change management execution and by addressing the key problems encountered throughout the system landscape

Time Management: balance personal time between all the priorities of the position as well as the various applications managed

Planning: be able to plan 1 year ahead for technical activities and 6 months for projects

Timely Decision Making: able to make critical decisions with limted supervion and guidance

Functional and Technical skills: practical knowledge of different technologies related to client server architectures - ideally knowledge in one of more of the application software packages within the team scope

Technical Learning: able to learn multiple technologies in parallel as well as applications with fundamental purposes and architectures (SAP versus Hyperion versus Manugistics)

Problem Solving: able to solve complex technical problems by incorporating others perspective and own experience as well as the vendor input

? Technical experience and skills

5 years experience system administration experience of UNIX/Linux servers in a large scale, global enterprise environment. Direct experience of SUSE Enterprise Linux and HP-UX will be preferred but it is not a must.
5 years experience HP MC Service Guard and/or SUSE Enterprise Linux High-Availability experience.
5 years experience with HP server hardware (both X86_64 and Itanium).
2 years global operation experience and good understanding of "Follow the SUN" support model.
Working experience with Storage/SAN/Backup technologies
Working experience with networking technologies

- Would be a plus
Knowledge of virtual server management (VMware)
Exposure to other OS technologies

? Language:
Strong verbal and written English language skills

Key Competence:
Strong English Skill and multi-culture awareness.
Strong communication skills with local and global peers.
Problem solving skills.
IT Service Management.

Others:
ITIL Training would be a Plus.

Mars was established in 1911 and is still privately owned - making us one of the largest 'small family businesses' in the world. (see www.mars.com). Mars is a $25bn business operating in over 65 countries, with 50,000 associates producing and selling chocolate, pet care and food products. Established since 15 years in China, Mars is the leader of the chocolate and petfood market. We produce, locally in 3 factories, famous brands like Dove, M&M’s, Snickers, Pedigree, and Whiskas.