广州 [切换城市] 广州招聘广州IT-品管、技术支持及其它招聘广州技术支持/维护工程师招聘

PFE (职位编号:988412)

微软销售市场和服务集团 (SMSG)

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:计算机软件

职位信息

  • 发布日期:2016-11-10
  • 工作地点:香港
  • 招聘人数:若干人
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位类别:技术支持/维护工程师  

职位描述

职位描述:

Job # 988412
Locations Hong Kong, Cyberport
Job families Services (engineering)
Teams Consulting services


Job Description


1. Deliver onsite Services and strengthen customer relationships.

2. Proactively provide recommendations to help improve the overall health of the customer's environment and prevent future critical situations.

3. Drive high customer satisfaction in all engagements.

4. Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.

5. Collaborate with Microsoft Product Support Services to resolve customer issues in timely manners through onsite assistance.


Qualifications:

1. Superior problem solving and troubleshooting skills at a Systems Engineer level.

2. Demonstrated aptitude for providing exceptional customer service.

3. Ability to grow the technical expertise of peers via training development and delivery, mentoring, and content development.

4. Ability to apply technology to improve existing products and systems.

5. Ability to actively participate in team problem solving by proposing and implementing solutions.

6. Ability to adapt quickly to changing circumstances, direction, and strategy.

7. Demonstrate strategic thinking with value-add contributions.

8. Solid understanding of standard computer and networking concepts, and Internet fundamentals, is required.

9. Demonstrate the strong impact and influence capabilities with business decision maker during service engagement.

10. A superior knowledge and demonstrated technical proficiency in Security and Infrasture - Windows AD, Azure, Open source, Security related knowledge.

11. major in Computer Science or EE with 3-5 years IT related working experience

12. Microsoft Certification- MCSE or MCITPS are plus.

13. Language proficiency in English

职能类别: 技术支持/维护工程师

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公司介绍

微软本着与合作伙伴共同成长、共同发展的宗旨深入开拓中国本地市场。作为一家软件平台厂商,微软通过合作伙伴业务模式,努力促进信息技术产业生态系统的建设。我们通过合作伙伴把微软的产品和服务送到用户手中,通过合作伙伴基于微软的平台开发丰富的、最适合中国市场的应用产品和解决方案来满足用户的需求。

        微软与政府有关部门及其他机构合作,积极推动缩小数字鸿沟,以帮助各层次、各地区的人们实现自己的最大潜能。多年来,无论是开展“携手助学”支持农村和边远地区教育、推进“农村信息化”建设让农民通过信息技术脱贫致富,还是实施“潜力无限”项目,合作成立社区学习中心,扶助弱势人群,都体现了我们致力于成为优秀企业公民的不懈努力。

        微软通过开发众多的软件产品和服务并提供相应的生产、授权和支持,向用户传递商业价值。目前,微软在中国业务涉及Windows客户端、服务器平台和开发工具、信息工作者产品、微软商务管理解决方案、移动及嵌入式设备、MSN和家庭消费及娱乐产品等七个方面。


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