广州 [切换城市] 广州招聘广州客服及技术支持招聘广州客服主管(非技术)招聘

Publishing Support Manager

励德爱思唯尔(上海)

  • 公司规模:10000人以上
  • 公司性质:外资(欧美)
  • 公司行业:文字媒体/出版

职位信息

  • 发布日期:2015-06-17
  • 工作地点:北京-东城区
  • 招聘人数:1
  • 工作经验:5-7年
  • 学历要求:硕士
  • 语言要求:英语精通
  • 职位月薪:面议
  • 职位类别:出版/发行  客服主管(非技术)

职位描述

Purpose of the job:

This role is part of the Science, Technology and Medical Journal (Global STMJ) Publishing Organization. STMJ has a global spread, with offices in UK, US, Europe, Middle East and APAC. In total the Global STMJ Organization consists of approximately 660 FTE who are responsible for Publishing Content (1800 Journal titles/24% global market share), a growing number due to yearly new journal launches. There are 3 Vertical Publishing Units: Life Sciences, Physical Sciences and Health & Medical Sciences. Each unit is responsible for the strategic approach to their specific audiences which consist of, amongst others, Authors, Editors, Researchers, etc. The Publishing Support Manager (PSM) is positioned within the Contract Publishing team, in the horizontal Innovation and Publishing Development (IPD) Unit. Contract Publishing is one of the fast growing new revenue streams within STMj and we are looking to expand the team to further grow this international publishing business. Currently the Production and Hosting (P&H)/Procedia portfolio represents 140+ journals and is expected to grow to $15 mln business in the next 3 years.

The PSM is responsible for the implementation of Contract Publishing agreements and has a global scope with a strong focus on APAC. He/she is responsible for the smooth running and publication of issues of P&H/Procedia journals by building and maintaining good customer relationships, guiding them on international STM publication best practices, ensuring services provided to the customers are in compliance with the P&H and Procedia business model, managing the page budget, invoicing, and other publishing-related aspects of P&H/Procedia journals. The PSM is also responsible for liaising with the Journal Managers and other cross-functional departments to ensure the smooth publication of P&H/Procedia journals. The PSM will have a focus on supporting the International Markets team in APAC as well as KeAI, the joint venture in China.



Key Responsibilities

1. Own and manage the journal set up process (25%)

? Check contracts and ensure appropriate services are provided
? Acquire ISSN, if needed
? Own the information gathering tool (IGT) and ensure sign off
? System set ups (EES, journal homepage including Guide for Authors, inclusion in WebShop, SD subject areas etc.) including ensuring disclaimers are correctly added to Elsevier.com, EES, SD
? Cover design
? (Arrange) Training of Editors, Editorial Coordinators
? Providing support to customers on Indexing and abstracting, apply for Scopus indexing

2. Customer relation management (30%)

? Negotiations in terms of small amendments after contract sign-ups
? Following up the progress of the journals, ensure timely publication
? Educating customers on scholarly publishing (ethics, peer-review, journal strategy) and other journals related best practice
? Ensuring the offered services are in alignment with the contract, manage customer expectations, garantuee customer satisfaction
? Single-point of publishing contact for non-production related matters, for customers as well as Elsevier colleagues

3. Day to day publishing management of journals (30%)

? Manage page budgets and other contractual obligations
? Monitor publication schedules and solve operational issues
? Responsible for invoicing process
? Customer communication for all issues
? Pro-actively suggest improvements on journal performance and quality

4. Ad-Hoc project management (15%)

? Contribute and participate to the IPD business development initiatives
? Pro-actively flag areas for improvement in relation to contract publishing
? Work with 3rd party publishing team and Publishing on projects related to 3rd party publishing

Key Requirements

Technical and Functional Competencies
? Team player, willing to support others
? Strong interest in multiple cultures as well as Publishing/Operations
? Commercial focus
? Excellent verbal and written English communication skills
? Able to work with Outlook, Excel, Word, PowerPoint

others: this position is required fluent Chinese language plus publishing expertise.
Education, Knowledge, Skills and Experiences (and any other requirements)
? University degree
? 3+ years (journal) production/publishing experience
? Experience in working in a complex, matrix international environment

公司介绍

Elsevier is part of the Reed Elsevier Group plc., which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.

As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.

Culture
Our working culture is highly respectful, stimulating and diverse; enabling bright, passionate people to do their best work. We offer challenging but realistic objectives, recognition for achievement, and the opportunity to challenge the status quo. We're a truly global company, working across geographies everyday with our people sharing a passion for health and science. Our people are pragmatic, commercial, work collaboratively and are excellent relationship builders. We offer an opportunity to make a difference in people's lives by helping the health and science communities find and use trusted, high-quality information.

Career
Learning is at the heart of everything we do and our people take their development and progress seriously, as do we. Because of our global reach, opportunities are available locally and globally and our breadth of opportunity offers the chance to build a varied career across different functions and divisions. You will have the opportunity to work at the forefront of technological development and to contribute to change. People with the right attitude have the chance to contribute far beyond their role.

For a full list of all opportunities currently available at Elsevier please visit
www.elsevier.com www.reedelsevier.com

联系方式

  • Email:j.liu.1@elsevier.com
  • 公司地址:地址:span天山西路567号神州智慧天地5楼A座,近地铁二号线淞虹路站