广州招聘

Position/Title: Customer Service Representative
Report to: CS Supervisor
Education: Bachelor Degree in Science
Minimum Years of Experience: 2 years

PURPOSE OF THE JOB
To enhance and uphold the customer service reputation of VWR by providing and ensuring timely, quality and professional customer service to all VWR customers.

Responsibilities:
l To provide customer support according to the company standards.
l To provide product and pricing information to sales and investigate and respond to queries according to the Customer Service Standards.
l To process customer orders ensuring accuracy according to requirements of the company.
l Implementing new protocols and procedures when necessary.
l Coordination and control of the phone system and the group teams/groups including statistics.
l Ensure that customer contact with VWR is professional, proactive and positive.
l Inform sales of any new customer opportunities that you encounter.
l Coordinate with outside sales and facilitate communications among the sales team.
l Adhere to any policy of quality requirements of customers
l Comply with Health and Safety requirements, policies and laws
l Ensure that any outstanding work is monitored and resolved as quickly as possible
l Inform sales of any new customer opportunities that you encounter.

Qualification:
l Education, Training and Certification: Science degree or technically focused
Customer Service Training

l Work Experience:
? Customer service and relationships
? Record keeping

l Core Competencies:
? Organisation; Reliability; Team working; Customer focus; Quality orientation; Problem solving; Resilience; Scientific knowledge; Initiative
? Technical Competencies:
? Customer Service
Science or laboratory operational knowledge

Avantor is a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.