广州招聘

Team Leader, Telecommunications

Global Software Delivery, HSBC Technology and Services

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within HSBC Technology and Services, Global Software Delivery enables HSBC to remain at the leading edge in the development and delivery of high-quality, customised banking systems. The division provides tailored, cost-competitive and robust banking solutions and services that offer a flexible and scalable framework for delivering projects on time, within budget and at the highest quality, meeting both the current and future IT challenges facing the Group.

We are currently seeking an experienced professional to join this dedicated team in the role of Team Leader, Telecommunications.

In this role, you will:

? Planning, monitoring, and execution of quality and efficient services

? Working along with ‘functional aligned” teams in the technologies across other GLT’s and GR as applicable

? Provide monitoring support for various voice and data technologies using a wide range of management tools

? Deliver proactive problem detection, effective alerting mechanism and fast automated recovery solutions

? Engaged in troubleshooting and analysing systems for further improvements

? Involved in the design, deployment, positioning and evergreening of the regional and global network / voice management tools infrastructure

? Participate in the global functional team to collaborate and govern the global selection and implementation of various technologies

? Collaborate with different internal teams to understand their processes and review operation practices for continuous service improvement to cope with demanding business needs

? Drive vendor for technology enhancement and manage the product support, supply process and escalated issue management

? Deliver technical documentation of infrastructure, control procedures and operation

To be successful in this role, you should meet the following requirements:

? Managing and building relationship with large international accounts and customer service

? Experience in infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer

? Communication and interpersonal skills

? Working across cultures

? Commitment, Flexibility

? Sense of ownership and urgency

? Attention to details

? Vigilance

? Process orientation

? Working across cultures

? Practice knowledge and experience on Network and/or Contact Centre technologies is an advantage

? Knowledge in network technologies (e.g. TCP/IP, LAN, Internet, Router & Switches)

? Holder of CCNA/ CCNP would be an advantage

? Basic knowledge in Linux and Windows Server platform

? Proven IT background in financial institutions

? Good interpersonal, analytic and communication skills

? Self-motivated, positive and flexible attitude with ability to work independently

? Willing to learn and able to work under pressure and non-office hours

? Excellent communication skills and analytical skill.

You’ll achieve more when you join HSBC.

www.hsbcsoftwaredevelopment.com/

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

About HSBC

HSBC is one of the leading banking and financial services organisations in the world. In 70 countries and territories serving around 37 million customers, we connect customers to opportunities, enabling businesses to thrive and economies to prosper. We help people to fulfil their hopes and dreams and realise their ambitions by providing award-winning advisory, products and services.

HSBC Operations, Services and Technology provides essential operational services, IT and technical support to help HSBC function effectively and improve our customer service.


About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC’s global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi’an, are world-class technology hubs with industrial delivery capability.


Who we look for

We have exciting opportunities for highly motivated graduates and experienced professionals to join our talented IT team and ensure HSBC realises its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team.

In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.

If you are interested in working with the teams that develop, implement and support the technology that keeps HSBC functioning effectively, we hope to hear from you.

Find out more about us in Website: *****************************/careers/technology
Or Follow us on WeChat Career Account by searching “汇丰软件人才招聘”