广州招聘

We are seeking a skillful technician to work as first line support in our IT Helpdesk for China in Shanghai to support production and retail users.
The primary responsibility is to answer support needs via telephone and mail, registering calls and give initial support to users regarding the IT services.

Responsibilities include but are not limited to
* Be a part of the IT Help Desk for China and perform support according to defined processes and methods
* Give initial support for all IT services, handle errors occurring in the client and local network environment
* Forward and follow up calls to central competence groups within H&M and our partners Competences
* Excellent social skills, used to handle people under stress, service minded
* Good skills in client HW
* Some Network skills
* Good skills in MS operating systems
* Basic skills in MS Office
* Good knowledge in Active Directory
* Good knowledge in printer configuration
* Excellent communication skills and experiences working in a multi national and multi cultural environment
* Strong language skills in spoken & written English and Mandarin
* Used to work in process managed services
* Thrives in a fast pace environment and aims for constant improvements

It is an advantage if you have experience in handling user support for Citrix environment

海恩斯莫里斯（上海）上海贸易有限公司

H&M 是欧洲著名服装零售商, 目前在世界上拥有2000多家商店和超过70,000名的员工。目前H&M在中国发展迅速。我们从1993年起就在中国上海设有采购办公室,目前我们在中国有40多家商店。在香港、上海、北京、杭州、南京、深圳、常州、苏州、无锡和宁波等城市都有我们的商店。
更多公司详情，请登陆www.hm.com查询

H&M

H&M, one of the most famous European Fashion Retailers in the world with more than 2000 stores and over 70,000 employees worldwide is expanding our operation in China. We have had a purchasing office in Shanghai since 1993 and now have more than 40 shops in China.
For more information, please visit our website www.hm.com