广州招聘

职位概述：
合规分析专员需要完成PayPal的监管义务，确保我们的客户遵守PayPal的使用条款；同时，还需要审查具有高风险、欺诈、不公平行为的账户及应用。在工作中，通过电话和电子邮件高效准确地回复客户的查询和纠纷，并进行一定的电话推广，所以你需要了解目前适用的法规并运用这些规定独立做出判断。

I.POSITION OVERVIEW
As a Compliance Agent within Financial Services, your primary responsibilities will be ensuring our customers are in compliance with the Compliance Policy as defined in PayPal’s Terms of Use. You will help to ensure that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities. You will be responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs. As a Compliance Agent you will respond to customer inquiries via phone and e-mail in an efficient and effective manner related to dispute questions and perform phone outreach as needed. You will be expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations.

II.CORE DUTIES
？Working assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK and Norkom queues Maintain professional interaction with PayPal personnel and customers at all times. (40%)
？Responsible for ensuring customers are in compliance with PayPal Policy as defined in PayPal’s terms of Use. (10%)
？Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly. (10%)
？Processing queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets. (35%)
？Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes. (5%)

III.JOB REQUIREMENTS
？Bachelor degree or above
？Good Japanese reading and writing skills
？6 - 12 months experience in one or more of the following areas required: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Protection Services, Chargeback Processing, or ACH processing
？1+ years’ experience in a compliance department with a financial institution preferred
？Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
？Strong written (email) communication utilizing proper grammar and punctuation
？Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required
？Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
？Ability to learn and adapt to new software technologies
？Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel)
？Basic Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Attack)

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