外贸客服跟单
亚洲东宝国际投资管理有限责任公司
- 公司规模：50-150人
- 公司性质：民营公司
- 公司行业：金融/投资/证券
职位信息
- 发布日期：2015-06-11
- 工作地点：广州-南沙区
- 招聘人数：10
- 工作经验：1年
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：贸易/外贸专员/助理 助理业务跟单
职位描述
To process and follow up orders & provide timely and effective services to local and overseas customers.
Key Responsibilities
-To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
-To follow up with related function depts. to ensure orders are received and processed as required by customers;
-To follow up and clear backlog orders/shipments to improve delivery performance;
-To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
-To handle customer complaints according to company procedures and service standard;
-To assist and back up other team members and provide clerical supports to Sr. Account Service Officer.
Qualification / Competency Requirement
-College degree or above;
- 1 year's experience in related industry;
-Proficient in English communication & computer operation (Windows, MS Office, etc);
-Customer and result oriented, can work under pressure;
-Quick and careful learner, can work efficiently and effectively;
-Speak & write effectively.
Key Responsibilities
-To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
-To follow up with related function depts. to ensure orders are received and processed as required by customers;
-To follow up and clear backlog orders/shipments to improve delivery performance;
-To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
-To handle customer complaints according to company procedures and service standard;
-To assist and back up other team members and provide clerical supports to Sr. Account Service Officer.
Qualification / Competency Requirement
-College degree or above;
- 1 year's experience in related industry;
-Proficient in English communication & computer operation (Windows, MS Office, etc);
-Customer and result oriented, can work under pressure;
-Quick and careful learner, can work efficiently and effectively;
-Speak & write effectively.
公司介绍
广州越秀区