Sales Coach
花旗软件技术服务（中国）有限公司广州分公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：金融/投资/证券 银行
职位信息
- 发布日期：2015-02-10
- 工作地点：广州-天河区
- 招聘人数：1
- 工作经验：5-7年
- 学历要求：大专
- 语言要求：英语熟练
粤语精通 - 职位月薪：面议
- 职位类别：客服主管(非技术) 售前/售后技术支持主管
职位描述
Responsibility:
l Coach, train and develop CitiPhone Officers’s to effectively align sales capabilities with current and future business needs
l To lead and develop a sales team in the delivery of efficient sales and service excellence, to build and retain a satisfied consumer customer base, ensure the integration of sales and service aligned with policy of Citi.
l Undertake sales quality call coaching & call sampling
l Monitors own and others performance to ensure that targets are achieved on time
l Ensure the safety and security of both customers’ and the bank’s asset by applying and complying with established policies and procedures, and all regulatory requirements
l Collect and direct critical customer feedback to supervisor for product / service / program improvement.
Qualifications:
l College Degree desirable.
l Strong communication skills, sales and results focused.
l Ability to quickly establish and maintain rapport.
l High level of English proficiency, both verbal and non-verbal.
l Able to deal effectively with pressure.
l Solid skills in Microsoft Office, especially EXCEL.
l Previous sales coaching and leadership experience within a Call Centre at least 2 years, and experiencein Banking Industry is preferred.
If you are interested in being considered for the position, please apply through our career page at https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en in English or https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN in Chinese.
如对花旗职位感兴趣，请点击登录我们的招聘网站直接申请。进入英文网站申请，请登陆https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en；进入中文网站申请，请登录https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN。
恕不接受经由其它方式提交的求职申请。
公司介绍
花旗是全球领先的金融服务公司，在全球140多个国家拥有两亿客户账户。通过花旗公司和花旗控股，花旗集团为个人、公司和机构客户提供广泛的金融产品和服务，包括个人银行及信贷、公司银行与投资银行、证券经纪和财富管理。更多信息请参见花旗官方网站http://www.citi.com。