广州招聘

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Manager, Operations (Retirement BenefitContribution)

Job Duties:

-Reassess continually the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

-Implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply

-Setting an example in ‘Leading to be Customer driven’ by implementing effective customer feedback mechanisms and monitoring ‘Service Quality’ of the section to ensure high Customer Service Standards.

-Driving rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.

-Recognizing, rewarding and setting high internal service excellence benchmarks to ensure customer satisfaction.

-Identifying and resolving problem situations proactively to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.

-Establishing and maintaining effective relationship with customer business areas and identify areas of service improvements.

-Building relationship with business area

-Driving and managing change to achieve business goals effectively (e.g. process improvements/changes in procedures)

-Planning and promoting Band Progression to meet Business requirements and Staff expectations.

-Leading by example through service excellence and driving quality initiatives for improved Customer Satisfaction.

-Driving staff development through soft skill training, personal development plans and performance management reviews. Rewarding and recognizing service excellence and keep high staff morale through ‘Celebrating Success’.

-Striking balance among task, team and individual to inspire and influence staff to bring out their best.

-Motivating and developing team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.

-Ensuring Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.

-Developing staff to achieve business objectives and achieving individual potential, sharing knowledge and experience and providing assistance on referred issues.

-Creating an environment where skills and knowledge is openly shared to achieve department and business goals.

-Ensuring performance management scheme is implemented in line with procedures across sections consistently.

-Reviewing Contingency requirements on a periodic basis and implement relevant business recovery measures as necessary. Carrying out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.

-Planning for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.

-Ensuring ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)

-Smoothening the impact of erratic workflows through effective capacity planning, leave management and process prioritization.

-Conducting a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.

-Organizing and processing/completing work within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.

-Setting, monitoring and achieving process productivity and quality targets, to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.

-Reviewing procedural changes/new initiatives, fully communicating the target to the team and ensuring implementation under control.

-Communicating effective with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.

Requirements:

-Degree holder

-5 years supervisory experience of which at least 2 years in managerial role and should have direct management experience in operational areas.

-At least 2 to 3 years experience of managing a staff workforce of at least 30. Proven ability to direct/motivate in a quick moving and highly competitive field.

-Previous exposure in departments where regular decision making is required

-Good writing and liaison skills are essential. A good score in English Language and Mathematics academically. Excellent communication skills, both verbally and written, in English, Putonghua and Cantonese.

-Knowledge of regulatory issues and economic/political climate of the region. Knows clearly the Bank’s position; can anticipate technology change and aware of the bottom line

If you are interested in this position, please apply via this link. Else your application will not be handled.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营