广州招聘

Responsibilities

- Oversee daily operations of inbound reservation and support services unit as well as marketing, sales and IT.

- Ensure service levels are met.

- Analyze call statistics.

- Plan workflow and structure.

- Solve escalated complaints.

- Motivate and lead teams.

- To carry out safety and security duties from time to time and be assigned as member of the Crisis Management Team, as and when needed.

- Other duties, tasks and projects as assigned at any time.

Qualifications and Experience

- Minimum Bachelor Degree in any discipline.

- Preferable 3-4 years of supervisory experience in supervise customer service/contact centre environment.

- Strong interpersonal, negotiation and problem solving skills.

- Results and outcome oriented.

- Possess personal leadership skill in promoting customer focused and a team member.

- Fluency in written and spoken English is essential. Abel to converse in local dialect. Mandarin and Cantonese is an added advantage.

Note: 可以通过系统直接投简历;或者将您的简历包括薪酬期望值电邮至: gz.recruit@starcruises.com

   公司简介：
  
    云顶香港有限公司是休闲、娱乐和旅游及酒店服务业的领导企业，主要营运邮轮及其他旅游业务。

    云顶香港以发展亚太区成为国际邮轮目的地为理念，丽星邮轮旗下的六艘现代化邮轮带领世界各地旅客畅游亚太区精彩景点，并提供赢尽口碑的***亚洲式贴心服务；最新创立的星梦邮轮则专门为亚洲高端邮轮市场服务，进一步拓展区内邮轮事业；「全球荣获最多奖项的豪华邮轮品牌」水晶邮轮的加入令云顶香港的邮轮业务更上一层楼，扩展至全球***豪华旅游市场。

    云顶香港首个进军陆上项目为2009年8月开幕的马尼拉云顶世界。作为首个一站式全天候综合度假胜地，马尼拉云顶世界汇集世界***娱乐节目及休闲设施于一身，是菲律宾盛事活动和时尚生活的热点选择。马尼拉云顶世界内拥有菲律宾首家全豪华套房的美星酒店、著名名购物中心、4间高端电影院以及多菜单演艺术剧院，为旅客提供一个无可比拟的世界级玩乐场地。

    欢迎加入我们的团队，为环球旅客打造世界级邮轮度假体验！