广州招聘

RESPONSIBILITIES

? Assists customers in analyzing and refining their queries in order to accurately fulfill requests.
? Utilizes appropriate resources to provide medical referrals as requested by customers.
? Selects the most relevant search results and, if necessary, assist the customer by following up on those resources directly to verify services and availability.
? Oversees and coordinates casework regarding travel emergencies related to an insured’s medical condition
? Performs independent reviews of policy benefits and approves expenses for assistance cases based on interpretation of terms and condition of policies
? Make the appropriate arrangements for either emergency remote medical treatment, or medical evacuation by either special airlift or by assisted commercial flight. Request quotes and selects providers based on independent judgment of case requirements
? Provides customer service support for insured travelers regarding such issues as: policy benefits, verification of coverage, claim information.
? Monitor patient status and make regular reports to traveling companions and/family members.
? Document all case handling to ensure that case is complete and properly documented.
? Telephone translation/interpretation.
? Foreign language document review and translation .
? Receives in-bound and transmits out-bound faxes and emails.
? Answers telephones and appropriately directs to appropriate parties.
? Initiates out-bound telephone calls.
? Assistance with claim adjudication and process, coordination of benefits, and policy compliance.
? Ability to view department’s workload for case and task re-assignments.
? Department activity monitoring .
? Ability to pre-approve and pre-deny payment requests.
? New Employees Mentoring and Training, Case Auditing and Supervision
? Claims evaluation, search and add new service providers to the database, cooperate actively in the search of medical service providers, cooperate with training and tutoring new employees and assisting in any aspect of the operation requiring resolution.
? Files and sorts cases.
? Other duties may be assigned as the need arises.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Minimum 2 years’ experience in a call center environment, preferably with international exposure.
o Insurance, Travel, Medical or call center experience
o Previous medical experience is helpful but not necessary.
o Customer Service experience or equivalent experience.
o Excellent telephone and computer skills
o Oral and written communication proficiency
o Requires fluency in English, Mandarin and Cantonese

美国国际集团 (AIG)是一家国际领先的保险机构，为130多个国家的客户提供服务。AIG旗下公司通过全球最广泛的财产责任保险业务网络服务各类商业、机构及个人客户。AIG旗下公司在美国亦是领先的寿险及退休金服务提供者。AIG的普通股在纽约证券交易所及东京证券交易所上市。

美亚财产保险有限公司（简称“美亚保险”）是AIG旗下在中国经营财产责任险保险的独资子公司，目前在北京市、上海市、广东省、深圳市和江苏省设有分支机构。

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

AIG Insurance Company China Limited (AIG China, formerly Chartis Insurance Company China Limited) is a China registered wholly owned property & casualty subsidiary of AIG, with branch offices in Beijing, Shanghai, Guangdong Province, Shenzhen and Jiangsu Province.

www.aig.com