广州招聘

Payment and Cash Management (PCM)

HSBC is recognised as one of the top tier providers of Global Payments and Cash Management services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are currently seeking an experienced professional to join our team.

In this role, you will:

- To direct, lead and manage a team of Client Service Managers in implementing the client service proposition that PCM clients recognise as HSBC and PCM’s commitment to the importance and value of the PCM relationship. The person is also required to contribute to the establishment of the strategic direction for consistent delivery of top quality and market leading Client Service functions and the deployment of such as regional/global client service proposition to regional/global clients.

- Additionally, the end-to-end client fulfillment model is to be enhanced with internal initiatives and customer feedback. Deliver service in compliance with group and regulatory requirements.

- The job holder is the focal point of contact for relationship enhancement of PCM customers who are GB customers that generate the most PCM income to the Bank. The cash management solutions of such customers cover multiple geographies and are complex. They require responsive and well-orchestrated Client Service proposition from PCM.

- Manages a Client Service team that handles the day to day enquiries, service needs and support.

- Provides regional client service proposition to customers. Ensures client satisfaction. Leads and works with other areas of the Bank on the crafting and provision of service.

- Cross sells products and delivers service solutions that meet customers’ needs. Obtains feedback from customers on service improvement and for external polls and internal surveys.

- Enhances customer relationship by working closely with RMs in managing client expectation, conducting annual account planning and service reviews with customers.

To be successful in the role, you should meet the following requirements:

- Minimum of 8 years working in PCM

- In-depth knowledge of industry standards related to all Cash Management products and services.

- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.

- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

- Proven ability to deliver creative and flexible customer solutions.

- Ability to understand a customer’s business and the fundamentals of running a business

- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

- Ability to interact with business customers at all levels

- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders

- Excellent time management, planning and organization skills

- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations

- Strong analytical, problem-solving, technical

- Experience in driving team and individual performance to achieve customer and financial targets

- Strong leadership and team motivational skills

- Proven coaching and performance management skills

Desirable

- Experience of working in an International Global Banking environment

- Broad based knowledge of HSBC Group companies

- Bachelor’s degree in business, related field or equivalent work experience.

You’ll achieve more at HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited

Join. The world's local team.

Headquartered in London, the HSBC Group is one of the world’s largest banking and financial services organisations with around 10,000 offices in 82 countries and territories. The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 and has had a continuous presence in mainland China.

HSBC Bank (China) Company Limited is a wholly-foreign-owned bank solely owned by The Hongkong and Shanghai Banking Corporation Limited. Our distinctive combination of comprehensive market knowledge, familiarity with business conditions in different regions, and close relationships with Chinese trade and investment corporations, not only enables HSBC China to provide specialised China services, but also creates an environment where people can develop a professional banking career focused on China. Our significant global resources and local knowledge enable us to develop a market-leading service that is setting new standards in terms of professionalism, innovation, coverage and quality.

We’re looking for the business leaders of tomorrow to join us on this exciting journey. Because one thing is clear – if you are looking for a large range of career opportunities, a diverse and globally oriented culture and the chance to make your mark from day one, HSBC will definitely be a good choice for you.

We do not just offer jobs, we offer opportunities for people to grow and develop. If you enjoy challenges and want to join us, please visit http://www.hsbc.com.cn/careers and apply online.

汇丰集团，总部位于英国伦敦，乃世界规模最大的银行及金融服务机构之一，在世界82个国家和地区拥有约10,000个分支机构。汇丰集团全称源于其创始成员，始于1865年并从未间断在中国服务的香港上海汇丰银行有限公司。

汇丰银行（中国）有限公司是香港上海汇丰银行有限公司全资拥有的外商独资银行。汇丰中国综合全面的市场知识、对不同区域业务条件的深刻了解，及透过与中国贸易和投资公司的紧密合作，我们不仅在中国提供了专业化的服务，而且为有志在中国银行专业发展的人士提供了良好机会。最重要的是拥有全球资源和本地智慧的汇丰，成功发展了多项领先市场的银行服务，为市场树立专业、创新和质量各方面的新标准。

汇丰中国热切期望未来的业务领袖加入我们这个激动人心的发展进程。最清楚的一点是，如果您正在寻找广阔而多元化的职业生涯，一个实现您万象雄心且面向全球经济高速发展的机遇，那么，汇丰银行正是您首屈一指的选择。

HSBC is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace
Data held by the Bank relating to employment applications will be kept confidential and used only for processing applications. Applicants who are not contacted within 8 weeks may consider their application unsuccessful. The Bank will retain their applications for a maximum period of one year and may refer suitable applicants to other vacancies within the Group.

Development Opportunities

HSBC is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.

发展机会
汇丰致力于提供平等就业机会。我们珍惜每个雇员的多样性，想法，观点，洞察力，以及他们对工作场所创造的价值。

Our Purpose
Throughout our history we have been where the growth is, connecting customers to opportunities. We enable businesses to thrive and economies to prosper, helping people fulfill their hopes and dreams and realise their ambitions. This is our role and purpose.

我们的目标
一直以来，汇丰立足增长型市场，建立联系帮助客户开拓商机。我们促进商业繁荣与经济发展，帮助人们成就梦想，实现雄心与愿望。这就是我们的职责和目标。

更多岗位信息，可以通过以下地址浏览：
http://www.hsbc.com.cn/1/2/careers-cn/