广州招聘

- Handle English phone inquiries on credit card product features, marketing programs, fees and charges, account information and other relevant operational processes.

- Resolve customer problems within the established guidelines.

- Escalate customer’s feedback / complaints to superior for product, service and program improvements.

- Conduct sales on products via phone calls.

· Maintain service quality and productivity at defined business requirement.

- Maintain good relationships with customers through delivery of superior customer service.

- Comply with established company policies and procedures to protect company and customer's asset.

Requirements:

· Foreigners whose mother tongue is English, who come from countries with English as an official language.

· College graduate with at least 1 year relevant working experience in banking or finance industry;

· Good interpersonal and communication skills. Previous experience in customer service sector is a plus;

· Able to take challenges and work under pressure.

· Good team-player, hardworking and self-motivated.

· Willing to work overtime, on shift duties including overnight shifts and Public Holidays.

· Good computer skills.