广州招聘

中文岗位名称：金融服务经理
English Job Title: Financing Services Manager

Purpose of the Job

Lead and manage the auto financing and insurance business to develop the new business opportunities and achieve high customer satisfaction. In order to achieve various F&I KPI targets set by group.Monitor and ensure the effectiveness and efficiency of the auto financing and insurance sales process, which at the same time follow the rules and regulations of group,external providers and government.

Job Responsibilities

1. Business Management
- Provide General Manager with the business forecast budget and profit
- Manage and promote effectively auto financing and insurance products to meet the annual target
- Define market segment and develop marketing plan, strategies and business opportunities.
- Pay attention to market trend,monitor and analyze regularly customer needs, lost sales and competitor activities in the local market.
- Monitor regularly the performance of the F&I department against the budget
- Establish effective communication with other departments.
- Perform loss customer analysis and make counter strategies.
- Ensure compliance of all Jebsen group regulations, policies, LOA and SOPs, as well as agreements with external providers.
2. Auto Financing
- Familiarize regularly with normal Porsche and other financing products in the market
- Execute regularly Porsche promotion campaigns as required and also provide feedback
- Ensure good communication between Sales and F&I department for a smooth customer hand-over
- Ensure efficient and convenient customer application process
- Ensure that the auto financing advise is according to the customers needs
- Ensure that the complete auto financing process is according to Porsche Financing policies , external financing provider regulations and government laws
- Solve customer disputes.
- Offer updated financing products of Jebsen group panelists and initiate the financing program to strengthen dealership’s competitiveness
- Maintain stable relationship with Jebsen group panelists and co-organize marketing activities to better service customer needs.
3.Insurance
- Ensure that customer service of insurance products are according to the customers needs and benefits
- Coordinate with relevant departments on insurance related issues and critical customer inquiries
- Ensure efficient and convenient customer application process
- Ensure that the complete insurance process is according to external insurance provider regulations and government laws
- Support Aftersales department to negotiate labor rate and parts pricing discounts with insurance company
- Propose insurance companies and suggest suitable solutions to General Manager
- Solve customer disputes.
- Offer updated insurance products of Jebsen group panelists and initiate the insurance program to strengthen dealership’s competitiveness
- Maintain stable relationship with Jebsen group panelists and co-organize marketing activities to better service customer needs.
4.Reporting and Reconciliation
- Ensure regular reports on auto financing and insurance sales as required by dealership management as well as Jebsen group
- Coordinate and lead reconciliation between dealership and Porsche Financing as well as other external providers
- Ensure that customer database is updated with auto financing and insurance information
5.Claims Management
- Ensure sufficient information to Aftersales about the customer profiles and necessary documentation
- Ensure smooth insurance customer claim process between customer, Aftersales and insurance company
- Liaise with Aftersales, insurance company and related parties in escalated cases
- Familiarize regularly with the required insurance claim procedures and documentation of the insurance company
- Strengthen risk management and ensure the compliance of accident claim SOP
6.Customer Satisfaction Management
- Handle special customer complaints and manage immediate escalated customer cases with Marketing & CRM Manager
- Develop and improve customer satisfaction measures such as the streamlined of sales processes
7.People Management
- Manage the performance of subordinates by setting targets and monitoring results
- Develop and motivate subordinates according to their abilities and needs of the dealership
- Determine training needs and secure suitable training
- Provide continuously guidance, support and feedback to subordinates
- Facilitate a work environment for a good employee satisfaction
- Responsible for the recruitment and training of subordinates.

Job Requirements

Education Level & Professional Qualification:
- University Degree majored in insurance, financing and/or business administration
- Insurance Agent Qualification Certificate(Should obtain during the probation period if not already have)
- Other qualification required by regulatory authorities
Years of experience:
Minimum 5 years working experience in insurance or financing related field, automotive wholesale or retail preferred
Functional / Professional experience, knowledge and skills requied:
Language & Computer Skills
- Basic Good written and spoken English (CET-4)
- Good MS-Office skills
Technical Knowledge/Hard Skills
- Solid knowledge of auto financing and insurance products
- Solid knowledge of auto financing and insurance related government rules and regulations
- Profound knowledge of customer relationship management
Other Generic Competency
- Integrity
- Confidentiality
- People management skills
- Communication skills
- Interpersonal skills
- Negotiation skills
- Leadership

　　历经百余年的商海磨砺，捷成已经从最初的一家贸易公司，发展成为专注于市场开拓和分销的集团企业，在其服务的行业扎下深厚的根基。捷成长期致力于中国，香港，澳门，台湾和韩国等地区发展，凭借专业的市场知识，为来自世界各地的商业伙伴提供开拓本地市场的有效途径。捷成广泛涉猎包括消费品，工业产品，饮料产品和奢侈品在内的多个行业，立志于为区域市场带来最优质的服务，以适应东亚地区瞬息万变的市场环境。我们非常重视我们的员工，并关注他们的事业发展。现有所述的职位空缺，诚邀不断求进的人仕加盟本集团。
　　福利：本司依法为员工缴交社保和公积金。员工及子女享有商业综合医疗保险。公司会为员工举行生日会以及组织年度外出旅游。
　　假期：正式在职员工可享有最高15天有薪年假和每年30天的有薪病假。
　　CSR（企业社会责任）－ 员工福祉：为了更好的关怀员工身心健康，公司定期会举行一些健康养生讲座、有氧操教授及孩子教育等课程。
　　Interested parties please send your full resume in both English & Chinese together with recent photo to Group HR Dept. at 23/F Guangdong Telecom Plaza 18 Zhongshan Er Road, Guangzhou, P.R.China. Post Code: 510081. E-mail address: ghrgz@jebsen.com
　　（有意者请将中英文简历并附上近照寄往：广州市越秀区中山二路18号广东电信广场23层，人力资源部收，邮编：510081，电子邮箱： ghrgz@jebsen.com）

　　We will use the confidential job application data only for recruitment within the Jebsen Group. Candidates who are not contacted within 6 weeks may consider their resumes filed for future reference.