广州招聘

Job holder is responsible for handling and following up the whole order process from order receipt to order delivery, as well as handling customer complaint if any in a professional way, to process all procedures in compliance with company/dept SOP; to cooperate with all related internal dept and submit proper services to all of the customers.

ACCOUNTABILITIES & ACTIVITIES :
Comply with all company's and group's HSEQ policies and guidelines.
1.To manage and follow up orders closely / correctly as per SOP
- To input order logbook and input to system accurately in time the order information;
- To make 100% order confirmation via email/fax/phone to customers as per request;
- To ensure price inputted comply with company ASP price list;
- To chase prod schedule to meet customers’ needs and on time feedback to customers/sales.
- To apply special release for SO if needed, and provide customer master file for new account;
- To check order quantity and alert salesman for any big decreasing or increasing orders.
- To proactively inform customers and salesmen on any updated info. of orders.
- To closely follow up with logistic dept for on time delivery to customers.
- To fill all purchase orders and related documents properly as per SOP.

2.To handle the customer complaint professionally.
- To fill in customer complaint form upon receipt of a complaint.
- To distribute the complaint to related dept for investigation and action plan.
- To follow up the status and weekly track the progress and update to customers until closed. -
- To feedback to customers in time and record the complaints properly. –

3.To handle and follow up goods return.
- To fill in goods return application form and get proper approval as per LOA.
- To input return data to system accurately and follow up with logistic for goods taken back or replacement in time.
- To record goods return data properly.

4.To deliver goods level customer services to customers / sales team.
- To pick up phone in time(within 3 rings) & pick up colleague’s phone when they’re absent.
- To reply via fax/email/phone or face to face customer’s enquiry in time with proper attitude.
- To assist on sample application and arrangement.
- To provide requested data(such as supplier survey, COA, MSDS, VAT data, etc) or paper work (such as invoice, packing list etc) on time and order information updated to customers/salesmen in time.
- To visit key/target account with salesmen at necessary for face-to-face communication to get mutual understanding and enhance relationship.
- To provide related delivery or sales report to salesman at needed.
- To assist in payment chase up and manage ASP price list.

5.To assist on forecast accuracy and dept admin. and to achieve dept KPIs.
- To take part in the company project such as ISO/internal audit/annual party/trainings or any other team activities;
- To operate/file strictly comply with SOP and to ensure no findings from any audit;
- To check daily order qty vs shipped qty to alert sales for more updated correct forecast.
- To back up colleagues when needed and assist on other dept admin. or supervisor’s assignment.


QUALIFICATIONS & EXPERIENCE REQUIRED:

- Job Holder needs to have college degree or above.
- Good command of both written and spoken English
- Good command of Microsoft Word, Excel, PowerPoint, and Outlook
- Knowledge in ERP is preferable; experiences in Customer Service function is a must
- Good communication and interpersonal skills
- Team spirit with customer service mindset
- Sense of urgency, good learning skill, can work under pressure

招聘实习生或者应届毕业生，专业不限，要求能用英文处理商业邮件，积极踏实，性别不限。
时间：6个月，待遇面议，提供工作餐和广州与工厂之间的班车服务。

特别提醒:

Company profile

Headquartered at Pennsylvania, USA, Sartomer, also a subsidiary of Arkema Group,is the premier global company which produces and markets chemical products such as monomers, oligomers, photoinitiators, various resins and other specialty chemicals widely used for coatings, inks, adhesives and sealants, optical, composites, elastomers and electronics and other specialty applications. Sartomer offers customers global access to technology, manufacturing and service. It has a strong team committed to product quality, customer satisfaction, and environmental concerns.

沙多玛总部位于美国宾夕法尼亚州，同时也是阿科玛集团之下属单位，是全球的主要化工生产企业之一，其主要产品有单体、齐聚物、光引发剂、各种树脂，以及其他广泛应用于涂料、油墨、粘合剂、密封剂、光学材料、复合材料、弹性体、电子应用产品和其他用途的特种化学品。沙多玛是世界排名***的UV固化树脂及单体的供应商，在技术上、生产上和服务上为客户提供全球的支持。她强大的团队确保为客户提供高质量的产品、满意的服务和环保的方案。

Sartomer (Guangzhou) Chemicals Limited which is located in Xiaohu Island,Huangge Town of Nansha district is Sartomer’s first manufacturing plant in China. Moreover, Sartomer has also recently set up a regional R&D center in the Science City of Guangzhou.

位于南沙区黄阁镇小虎岛的沙多玛（广州）化学有限公司是沙多玛在中国的***个生产基地。另外，亚洲区的研究中心位于广州科学城。

To cope with company's business growth, we welcome talents to join us. Please send us your CV in both Chinese and English, copies of ID and diploma etc with a recent photo and salary expectation to the above company address.

为配合公司业务发展, 我们诚邀各类精英加入沙多玛. 有意者请直接在此网页进行应聘申请，或者将中英文简历，期望薪金，近照，身份证及学历,外语水平等相关资料寄至本公司人力资源部,并在信封上注明应聘职位；

We do not accept unsolicited phone calls or visits.
不接受来访及电话。