广州招聘

Job Description:
Focus on the delivery of the customer’s solutions by planning, organizing, leading, controlling. This position requires a positive, hands-on team-oriented leadership style.

Responsibilities:
? Provide coordination across all core team members and departments to operateeffective & desired operations
? Incident handling and management. Assess and diagnose escalated problems.
? Preparing and implementation of day-to-day Plan of Action with respect to smooth operations.
? Implementation and testing of new strategies so as to maximize and improve productivity.
? Testing, Migration of new processes, Ramp-Ups, Capacity Provisioning and Troubleshooting.
? Review and initiate measures for automating / streamlining internal processes.
? Ensuring compliance to regulatory & company policy.
? Call Center Knowledge
? Execute project work related to the Telephony/Network/Systems support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor
? Performs routine system administration and maintenance with no impact to the business.
? Keeps documentation up to date
? Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.
? Ensure resolution of all open help desk tickets and verifies all issues were properly resolved and documented.
? Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.
? Maintaining documentation for SOPs, Uptime Reports Weekly, and Monthly
? 24/7 availability for remote support also apart from regular office hours
? Coordinate and support operative deployment tasks.
? Act as a Single Point of Contact for assigned projects to ensure all infrastructuresis deployed according to the standards.
? Communicate and stay in touch with the various Service Management deploymentAnd Global teams and give support where required.
? Self-coordinate activities and provide a transparent overview over performed and upcoming activities.
? Provide reports, risk lists, open issues/task and financial overview where required.
? Vendor Management
? Communication with service provider
? Process Implementation with quick TAT


REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:

? Excellent verbal and written English communication, interpersonal and customer service skills.
? Expert knowledge of Avaya Communication in a distributed environment
? Routing protocols – EIGRP, OSPF, BGP
? LAN Switching – VLAN, CoS
? WAN – MPLS, MPLS/VPN, MP-BGP, IPLC
? TCP/IP protocol suite, Quality of Service
? Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.

InterGlobe Technologies (IGT)英谷信息技术有限公司

InterGlobe是航空和旅游相关服务的领航者，通过创新和服务领导日益增长的市场。成立于1989年，总部在古尔加翁，中国总部在大连，今天InterGlobe在全球各地有126个办公地点，覆盖59个城市，InterGlobe在全球拥有超过11000名雇员。

业务：
航空——IndiGo 印度最大和增长最快的低成本运营商
旅游、技术和通用航空服务——Air Transport 印度最大航空管理公司；集成的业务流程外包和为全球客户提供旅游IT解决方案的提供商；与Hawker Beechcraft, Sikorsky Helicopters & Dornier Sea Planes独家合作
酒店——在南亚建立“宜必思”酒店和管理雅高酒店品牌

About IGT
成立于1998年
5000多名专业人员提供旅行的解决方案
一个旅游业集成业务流程外包服务的提供者
在多个位置实现全球交付模型来服务客户
集中旅游专业知识——100%的收入来自旅游、运输和好客
COPC认证-世界上第一个旅游业务流程外包
PCI DSS 2.0和ISO:认证的BPO业务
ISO 27001:2005和p cmm三级注册它与业务流程外包实践
IT组织在CMMi评估等级5
IGT 行业认证评估
 在印度排名前50的最好的工作地方
 全球服务年度排名前100的业务流程外包服务公司
 新星类别全球外包100服务提供者
 旅游BPO外包排名第二，旅行IT外包排名第三
 Fast 50印度 and Fast 500 亚太
 印度前15名激动人心的新兴公司

我们将为员工提供舒适的工作环境，全面和有系统的培训以及优厚的薪酬待遇，务求给每位员工创造良好的发展空间。
如应聘成功，我们将提供：
1） 具竞争力的薪酬；
2） 优厚的福利待遇（全薪病假，带薪年假，住房公积金）；
3） 全面的社会保险（养老、失业、工伤、生育及医疗）；
4） 舒适便利的工作环境

如阁下有意加盟，可将个人简历发送至：cherrie.tang@igt.in或邮寄至：广州市越秀区北京路374号之二瑞安广州中心10楼01 - 03 ,08单元，请注明应聘职位。
公司网址：http://www.interglobetechnologies.com/