广州招聘

Responsibilities:
? Provide helpdesk support and resolve problems to the end user’s satisfaction
? Monitor and respond quickly and effectively to requests received through the IT helpdesk
? Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
? Modify configurations, utilities, software default settings, etc. for the local workstation
? Utilize and maintain the helpdesk tracking software
? Document internal procedures
? Assist with training of new users
? Install, test and configure new workstations, peripheral equipment and software
? Maintain inventory of all equipment, software and software licenses
? Report issues to the Service Desk for escalation
? Manage PC setup and deployment for new employees using standard hardware, images and software
? Assign users and computers to proper groups in Active Directory
? Perform timely workstation hardware and software upgrades as required

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