Deputy Manager-Operations签证中心副经理
威孚商务信息咨询（上海）有限公司北京分公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：专业服务(咨询、人力资源、财会) 外包服务
职位信息
- 发布日期：2014-05-16
- 工作地点：上海
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客服经理(非技术) 专业顾问
职位描述
Areas of Responsibility & brief description
To handle all daily activities (administrative & functional) at the VAC
To mange VAC efficiency & productivity
To ensure compliance to all processes as per SLA
Liaison with support functions (Administration, HR, Finance etc)
Overall Security of the VAC (Physical & Data)
New process roll outs
To Train staff on product & process
To effectively manage staff
To manage relationships with Consulate officials
Minimum requirements
Graduate or Global Equivalent degree
4 to 6 years of experience in a Customer Service Industry preferably Hospitality Background / Call Centre Background
Mastery of Italy Language
Experience in handling a team of people or process
Basic knowledge of Computer Skills
Excellent Interpersonal skills
Customer Orientation
Ability to lead & develop
Achievement orientation
Adaptability
High level of integrity
To handle all daily activities (administrative & functional) at the VAC
To mange VAC efficiency & productivity
To ensure compliance to all processes as per SLA
Liaison with support functions (Administration, HR, Finance etc)
Overall Security of the VAC (Physical & Data)
New process roll outs
To Train staff on product & process
To effectively manage staff
To manage relationships with Consulate officials
Minimum requirements
Graduate or Global Equivalent degree
4 to 6 years of experience in a Customer Service Industry preferably Hospitality Background / Call Centre Background
Mastery of Italy Language
Experience in handling a team of people or process
Basic knowledge of Computer Skills
Excellent Interpersonal skills
Customer Orientation
Ability to lead & develop
Achievement orientation
Adaptability
High level of integrity
公司介绍
VFS Global is a wholly-owned subsidiary of the Kuoni Group, a public-listed company headquartered in Zurich, Switzerland.It is a global outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa issuance-related administrative and non-judgemental tasks for its client governments. With 526 Visa Application Centres (VACs) and operations in 63 countries across five continents as at 31 December 2011, VFS Global serves the interests of the diplomatic missions of 37 sovereign governments. The company has successfully processed over 41.09 million visa applications since its inception in 2001.