IT Operations Analyst
华特迪士尼（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：娱乐/休闲/体育
职位信息
- 发布日期：2014-04-30
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：信息技术专员 技术支持/维护工程师
职位描述
Job Description
Strong customer focused role focusing on maintaining the relationship and professional image between IT and internal users across all lines of businesses of Disney International. The role includes first and second level IT support.
-Provide 1st and 2nd level helpdesk support to internal users
-Update and maintain “Service Tickets” in Service Manager system
-Answer queries concerning usage of standard applications and provide technical Disney complied solutions
-Coordinate with the local/regional/international service delivery teams for customer support
-Perform administrative support for the IT department as required
-Proactively maintain the Desktop environment for the business and adhere to Disney IT standards, policies and procedures
-Work on specific IT projects required by the business or assist in initiatives as directed by global, International or regional IT teams
-Ensure compliance with local legislative requirements for software licensing
-Provide assistance in improving / streamlining the Lobs' business process based on IT best practices
Requirements
Education:
Degree in Computer Science or relevant
Requirement
-In depth technical understanding of PC platforms and up-to-date experience on Help Desk and LAN/WAN technologies
-Experience in service provision, preferably in a helpdesk environment
-Minimum of 5 years relevant systems support, help desk, training or other computer related experience.
-Experience with Windows OS and MS Office a must
-Hands on experience on assembling PC/Mac is a must
-Hands on experience on Polycom/Cisco telephone system
-Good knowledge on Microsoft Active Directory a must
-ITIL/PMP certification is a plus
Strong customer focused role focusing on maintaining the relationship and professional image between IT and internal users across all lines of businesses of Disney International. The role includes first and second level IT support.
-Provide 1st and 2nd level helpdesk support to internal users
-Update and maintain “Service Tickets” in Service Manager system
-Answer queries concerning usage of standard applications and provide technical Disney complied solutions
-Coordinate with the local/regional/international service delivery teams for customer support
-Perform administrative support for the IT department as required
-Proactively maintain the Desktop environment for the business and adhere to Disney IT standards, policies and procedures
-Work on specific IT projects required by the business or assist in initiatives as directed by global, International or regional IT teams
-Ensure compliance with local legislative requirements for software licensing
-Provide assistance in improving / streamlining the Lobs' business process based on IT best practices
Requirements
Education:
Degree in Computer Science or relevant
Requirement
-In depth technical understanding of PC platforms and up-to-date experience on Help Desk and LAN/WAN technologies
-Experience in service provision, preferably in a helpdesk environment
-Minimum of 5 years relevant systems support, help desk, training or other computer related experience.
-Experience with Windows OS and MS Office a must
-Hands on experience on assembling PC/Mac is a must
-Hands on experience on Polycom/Cisco telephone system
-Good knowledge on Microsoft Active Directory a must
-ITIL/PMP certification is a plus
公司介绍
华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。