广州招聘

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Adherence to SYKES policies on ethics and integrity.
2. Develops and maintains partnerships with clients to increase business and client satisfaction;
3. Coordinates with the implementation team new account implementation, including controlling all internal and external resources
4. Identifies problems, analyzes trends and implements corrective and preventive actions
5. Maintains updated client contracts by documenting changes in scope and conduction period reviews
6. Staffing projection complementing email / phone volume growth and forecast
7. Manage & oversee a sizable project operation of more than 200 CSR/ TSEs or able to handle the operation management of multiple projects of smaller scale
8. Regularly achieve and exceed client service level agreements and quality/customer satisfaction targets
9. Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessary
10. Contributes to other projects/new program implementation if requested
11. Guide & develop career path for middle & junior management & their team via skills coaching on the job
12. Accountable for the teams efficiency and utilization

QUALIFICATIONS
1. College degree or above.
2. Excellent communication skills
3. Excellent written and spoken English and Mandarin
4. Proficient in writing reports, business correspondence and procedure manuals
5. Excellent/proven technical skills and knowledge
6. Strong Customer Service Orientation
7. Experience in working with people on different levels
8. Experience of negotiation and diplomacy
9. Experience in managing a budget and the ability to analyze statistical information
10 .Proficient with spreadsheets and word processing software

赛科斯企业有限公司（纳斯达克股市代码：SYKE）是全球领先的提供客户关系管理服务的外包商，我们为《财富》1000强中的许多知名企业提供一整套全球范围内的客户关系管理服务，这些企业来自于通讯、技术、金融、医疗保健和运输等领域。我们一整套的客户服务方案可以帮助客户获得、服务、留住其顾客，并加强他们与顾客之间的联系。在美国、加拿大、欧洲、拉丁美洲、亚洲和非洲的许多地方，我们已建立了全球范围的客户关系管理中心。
赛科斯信息技术（上海）有限公司是美国赛科斯企业有限公司在华的独资企业。自1999年成立以来，赛科斯（中国）至今已经发展为大中华地区CRM与呼叫中心***的服务外包商之一，在上海、常熟和广州三地管理着超过2000坐席的大型外包呼叫中心。目前在中国，赛科斯服务于众多著名跨国企业和全球500强企业，为其提供了包括普通话、粤语、闽南语、英语、日语、韩语、泰语、俄语和印度语等9种语言的服务，赛科斯正通过其提供专业的商业流程外包，呼叫中心管理与市场服务（技术支持，客户服务，电话销售等）获得客户的广泛认可，持续地扮演着呼叫中心外包产业龙头带动作用。
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