广州招聘

Customer Contact Centre- China

Shangri-la Customer Contact Centre - China began in March 13, 2013, is built upon Shangri-La Hotel, Guangzhou which is conveniently located next to the Guangzhou International Convention Center and set elegant landscaped gardens. Shangri-la Customer Centre - China with more than 500 square meters; bright and spacious office area, equipped with the high developed global reservation system, provides a toll-free service for inbound and outbound reservations to assist guests from mainland China, Hong Kong, Taiwan and Macau. The centre also provides one-stop Golden Circle member service within Greater China.

Key Responsibilities

• Handle phone sales, respond to booking requests and provide member servicing to Golden Circle (Shangri-La’s Loyalty Program)
• Strive to convert every inquiry into a sale; provide prompt resolution to every customer need at first contact
• Maintain a high level of service standards to promote customer satisfaction and retention
• Be proficient in the various aspects of Customer Sales to achieve / exceed key performance metrics
• Actively promote to bookers the facilities and services of each hotel

Requirements:

• Minimum 1 year experience in Call Centre operations or related field is preferred ( Fresh graduates or those with physical disabilities are welcome to apply
• Excellent communication skills (spoken and written) in English and Putonghua (and Cantonese)
• Good selling and listening skills; ability to multi-task
• Flexible with work schedule ( include weekends, may include overnight shift )

In return we reward your hard work with:

• Attractive monthly salary & benefits including shift meal.
• Paid training provided.
• Medical insurance coverage
• Career growth opportunities.

Interested applicants, please apply on-line:

• By visiting the career section of our website at www.areyoushangri-la.com
• To learn more about us, click here: About Shangri-La
• Only short-listed candidates will be notified and information gathered will be used for recruitment purposes only.

香格里拉酒店管理集团介绍
  香格里拉酒店集团于1971年在新加坡创立，并在当地开办了间豪华酒店。时至今日，集团以香港为基地，在亚太、加拿大以及中东各主要城市经营超过80间豪华酒店及度假酒店。
集团也统一设立了两大客户体验&流程优化中心（Customer Engagement &Process Transformation）简称为CEPT，为全球香格里拉客户及香格里拉会员提供全天候的热线服务。

香格里拉客户体验&流程优化中心-中国（CEPT-CN）成立于2013年3月13日，直属于香格里拉管理集团， 毗邻广州国际会展中心，坐拥秀丽的绿茵庭院的广州香格里拉大公司内，拥有超过500平方的宽敞明亮的办公区域，设施完备的全球预订系统，主要负责来自中国区大陆、香港、台湾及澳门客人的电话及邮件的客户服务，为香格里拉的尊贵客人提供全球香格里拉公司与度假公司预订服务、香格里拉贵宾金环会会员服务并提供最优惠房价的保证。
     香格里拉酒店集团香格里拉客户体验&流程优化中心（中国）虚席以待，职位充满挑战，应聘者需工作积极主动，成熟稳重。香格里拉酒店集团现正在亚洲、中东、欧洲及北美地区扩展业务，这意味着香格里拉酒店集团为有工作热情的仁人志士提供更多就业机会，我们将在集团内部为您提供充足的职业发展机会。


有意者请上网申请：
• 可直接发送简历至”recruitment.rcn@shangri-la.com 进行申请，或直接关注我司官方微信公众号：shangrilaCEPT ，近距离了解我们。
• 如需了解香格里拉集团的更多情况，请点击：****************** ；
• 只有初选合格的求职者会收到通知。我们所收集的信息仅供招聘使用。