广州招聘

Position: Course Consultant Team Leader 课程顾问主管

Line of Business: Disney English

Reports to: Center Manager

Date of update: January 2013

Disney English Mission

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

Job Purpose

Disney English Course Consultant Team Leader is responsible to oversee all day-to-day center sales activities for Disney English Language Learning Center. The Course Consultant Team Leader is in charge of leading, managing and coaching a team of Course Consultants to develop strong relationships with potential guests to achieve monthly center new enrollment sales targets by daily/ weekly sales performance review, sales process management, and provide immediate support in Course Consultant’s routine work issues. The team leader will also be responsible to an individual new enrollment sales target as well.

迪士尼英语课程顾问主管负责管理迪士尼英语语言学习中心内所有的日常销售活动。通过对课程顾问团队的日常指导，与潜在顾客建立紧密的联系，通过每日/每周的销售绩效考核、销售流程管理，及时为课程顾问提供日常工作难题的帮助及指导，以实现每月中心的新单销售指标达标。与此同时，课程顾问主管仍负责个人部分的新单销售指标。

Key Responsibilities

- Develop a monthly/weekly sales plan to achieve the course consultant team’s sales objectives

- Daily sales team management including:

o Lead daily sales meetings with team

o Tracking and monitoring of individual course consultants KPI’s including appointments bookings, appointment confirmations, appointment show up (total/ratio), and total enrollments (total/ratio) ensuring that they meet key benchmarks

o Provide daily support to course consultants to carefully plan each appointment and coach through role playing and sharing best practices (“pre-demo”).

o Manage course consultants to ensure that the required follow up occur after the demo consultation (“post-demo”)

o Ensure that all daily lead and sales data is correctly captured in the customer data management system including tasks completed and events scheduled

o Run daily reports on the progress of the team’s across all facets of the buying process to identify best practices and opportunities for improvement

- Be responsible for hitting individual sales/new enrollment targets.

- Reinforce the execution of Counselor Approach sales experiences across course consultant teams

- Actively manage course consultant teams to minimize refunds

- Communicate continuous timely feedback to the Center Manager regarding center sales/new enrollment performance

- Develop weekly/monthly sales reports to the Center Manager

- Support center manager to conduct weekly sales meetings

- Coordinate closely with Center Manager or Assistant Center Manager on course consultant team focus (new and renewal sales)

- Encourage best practice sharing within and across center teams

- Support center based and community marketing activities to enroll new learners into Disney English programs.

- Provide leadership to maximize referral-based enrollments

- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.

- 制定每月/每周的销售计划，实现个人以及课程顾问团队的新单销售目标

- 日常销售团队的管理工作，包括：

o 主持日常销售沟通

o 跟踪和监督课程顾问的个人绩效指标，包括预约登记，确认预约，预约到场（总数/比率），总新单数（总数/比率），确保这些满足关键的销售达成基准。

o 给课程顾问提供日常支持，计划每个预约客户，并定期进行角色扮演、分享最好的案例（“试听课预演”）等辅导

o 管理课程顾问，确保顾客咨询试听课之后都有课程顾问跟进（“试听课演示”）

o 确保所有日常的潜在客户和销售数据正确地进入顾客数据管理系统中，包括任务完成情况和活动计划

o 基于整个购买过程，根据团队的日常表现报表跟踪销售进展，确认最好的案例及改进机会

- 完成个人的销售/新单指标

- 在课程顾问团队中加强顾问式销售方法的执行

- 积极管理课程顾问团队，降低退款率

- 及时并持续将中心的销售/新单绩效情况反馈给中心经理

- 制定每周/每月销售报表，并交给中心经理

- 协助中心经理召开每周销售会议

- 密切与中心经理或助理中心经理协调课程顾问的销售重点（平衡新单和续约销售）

- 鼓励在中心团队或跨中心内分享最佳案例

- 协助中心内和社区市场活动，使新学员报名参与迪士尼英语课程

- 领导销售团队最大化推荐报名的学员数

- 以适当的渠道精确及时地汇报有关安全和安保的事件。

Job Qualifications　

• 4 years minimum sales related work experience with team management experience as a plus.
• A passion for working with children and their families / caregivers;
• Strong understanding of parents’ needs for their child in education.
• College degree or commensurate experience required
• Basic computer skills including Word, Excel, and PowerPoint.
• Flexible to work evenings and weekends.
• Basic spoken and written English
  
• 4年以上相关销售工作经验，有团队管理经验者优先考虑
• 拥有与孩子及其家庭/看护者们一起工作的热情
• 清楚了解父母对孩子在教育方面的需求
• 大专或以上学历或相当的工作经验
• 掌握Word、Excel、PPT等基本电脑技能
• 具备灵活的工作时间（晚上及周末）
• 基本英语口语和书写能力

Core Skills

• Strong communication and relationship building skills
• Ability to effectively work under pressure
• Can lead and participate effectively in meetings and group discussions.
• Understanding the value of regular and sustained coaching conversations with employees
• Commitment to continuous learning
• Strong team player
• Being responsible and accountable for execution
• High personal integrity
• 较强的沟通及建立关系的技能
• 能在压力下进行有效率的工作
• 能有效地领导并参与会议和小组讨论
• 了解定期和长期与员工谈话的价值
• 能持续不断的学习
• 具有较强的团队意识
• 有责任心并能贯彻执行工作
• 为人正直

作为享誉世界超过80年的家庭品牌，迪士尼最经典的故事和广受欢迎的卡通明星给全球的孩子和家长带来了无限的欢乐。
过去的25年里，华特迪士尼公司制作出版了大量适合不同年龄儿童得英语教学内容，并以专业的态度和热情相继推出英语教学课程。给孩子们的英语学习带来了无限乐趣。

国内外知名的英语教育学家，儿童早教专家以及由作家，艺术家和格莱美提名音乐家组成的教程编写团队，共创世界领先教程，奠定了踏实的教学基础。

走进梦幻般的大楼，就已踏入迪士尼奇妙世界。以迪士尼故事命名的主题教室中，先进的遥控触摸屏和故事情景投影科技将孩子带入迪士尼经典故事，和他们喜欢的卡通朋友一起探索神奇的英语世界。

以歌曲、逻辑、游戏、空间等***性学习，打开孩子的“潜能之门”，激活“语言中枢”，流利英语脱口而出，同时大幅度提高孩子的自信心，沟通能力和全球视野等综合能力。

为了带给孩子们纯正地道的英语，迪士尼选拔了一支拥有优秀教育背景和资质的外教团队。经由美国哥伦比亚大学教师学院的专业培训，所有外教均获得TEFL-C的高级英语培训证书。

辅导书，游戏卡，英语歌曲以及家长和孩子的在线课堂等一系列奥妙无穷的课后家庭互动学习，迪士尼鼓励孩子在家中与您一起分享英语乐趣，进一步提高英语驾驭能力。

As the leading family brand in the world, Disney has been entertaining children and their parents with timeless stories and beloved characters for more than 80 years.

Over the last 25 years, the Walt Disney Company has also become a recognized educational provider by developing globally successful English Language Learning materials, producing countless educational programs and delivering classroom programs with unparalleled professionalism and enthusiasm.

Disney’s curriculum has been developed with the support of an advisory board of world class academics, including internationally recognized English Language Learning Specialists and early childhood development experts. They are joined by an unparalleled content development team comprised of curriculum writers, artists, and musicians, including Grammy Award nominated songwriters, along with other experts from inside and outside China.

Engaging child-friendly content, fantastic learning environment and the Disney English Magic Theater using innovative interactive white boards with projection technology imerses children in “authentic” learning experiences by bringing them on an adventure within Disney’s timeless stories and alongside their favorite characters.

Given that all children have their own strengths and unique ways of learning, Disney has created an innovative approach that will leverage these inherent strengths to help all children learn confident and proficient English.

Disney English hires only experienced teachers with excellent educational qualifications each of whom are provided with TEFL-C training and certification, a program developed in association with Teachers’ College of Columbia University. With the help of our trainers, your child will learn authentic English with an accurate native accent.

Our program encourages children to interact, learn and have fun with their parents and friends using our rich supplementary materials, including activity books, game boards, brand new Disney English music, our parent and student online “Home Connection” portal and much more. At Disney English, learning does not stop at the classroom door.
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